While I love this hotel and have stayed 10+ times, my most recent experience was very disappointing. After check-in a woman approached me wearing a nametag that I believe said ”Fernanda” with the ”buganvilias resort” logo on it. She was older, maybe 46-56 years old with her hair braided in a ponytail behind her back. She tried to sell me the ”all inclusive” package (which I simply will never buy) and I politely declined ”no, thank you :)”. She pressured me harder and said ”what will you do on your vacation?” - obviously a silly question. I can enjoy myself without an all inclusive package. She then said ”what about WiFi?” and I stated ”The WiFi at this hotel is free...?” she said ”no, not anymore”. I then stated ”Well, the WiFi at this hotel is free for me, as I am Bonvoy Gold status” and she said ”no, not anymore”. I then made a frustrated face and she said ”Come on man, you're on vacation [so just let me upsell you!]”. She then placed her hand over her nametag and quickly walked away. I can tolerate being solicited, but I cannot tolerate being blatantly and repeatedly lied to. The WiFi at this hotel was in-fact free for all, with enhanced WiFi complementary for Bonvoy Gold members and above. Hopefully Fernanda isn't there the next time I visit. Photo unrelated: showing off the beautiful property.
不錯
102 評價