I book a night here thinking it was a house near the beach (BS) nope streets back from the beach. I was met by the manager who said my room was upstairs. I am mobility challenged and have a medical certificate stating so with disability parking accreditation. I said to the manager, I'm sorry I will not be able to climb those stairs, have you got a ground floor room (He answered NO). I said I would like to cancel, may I have a refund (NO). I called the booking agent many many times to sort this out to no avail. Disgusted with the way in which I was treated, I would not recommend this place to an enamy. Luke, you are a reptile.
Stayed one night here during out roadtrip to 12 apostles.
Arrived late but managed to self checked in. Easy and convenient. Room was super impressive for the price that we paid.
There are several eateries just minutes away from our motel, and about 3 ‘mins walk to the beach front.
Would definitely recommend!
訪訪客There was no-one to greet us even though we have provided our arrival time, and the key was just left in an envelope in a box which anyone could have picked up. Disappointed with the size of the bed as the pictures on the website looked were of a king size bed. Were originally going to book a king room, but then the pictures on the website showed a king size bed. We were aLeo concerned about the security of our room as we didn’t know if the key for our room will also open the studio and vice versa due to the set up of accessing the rooms. One key opened an outer door to the studio and one bedroom accommodation and the same key opened the door to our one bedroom unit. No shower gel for the shower, just soap. Had to make the bed as the sheet was about 1 foot short of the bottom of the bed. No blanket and it was cold. The bed was a queen, not the king shown on the website. Photos showed a bottle of wine and 2 glasses with a comment enjoy a glass of wine - again found this very misleading. Spoke to someone as we left and said we were disappointed no one was around to greet us and she said everyone was out back, but we don’t believe there was anyone there. Also mentioned we were cold and she said there was a blanket and I said not, she kept saying there should be one and I said I had looked and couldn’t find one, so she was going to make sure there was one there.
訪訪客We were overall very pleased with our stay here. From when I rung with questions before booking online (& then booked over phone instead) to when we left, we were looked after well by Anna & another female receptionist (whose name I did not catch). Our room was very clean, in particular the bathroom, which was a priority for us. Basic modern room, which is all we needed. Location was fantastic. We would just all bring our own pillows should we stay again in the future to help improve our sleep quality, as although the beds were comfy none of us felt the pillows were.
訪訪客First impressions, I was a little concerned as the check-in clerk didn’t speak a word of English and had to communicate solely through an interpreter app, however the process was fairly smooth and quick as it was booked in advance. If you have any specific issue, it could see the language barrier being a problem. That said, we hired 3 rooms for a family trip; the rooms were quite basic but spacious, light filled and clean. Bathroom abs showers were fine; beds a little firm and springy for my liking. Views facing the ocean are fantastic, especially from the second floor balconies. Parking onsite is limited but plenty on street. It’s opposite a petrol station/convenience store, and just across the road from the beach. Also a short walking distance to some lovely cafes and a few shops. We’ve stayed at similar hotels at Apollo Bay and I can’t really fault this one.
We arrived late at 7PM and the receptionist gone. But they are very organised and no hassle at all. Love it. They left the message on my email, with a code number to take the key in the motel. They also left the phone number which I could reach to the receptionist directly. Room is clean, quite, spacious. Parking lot is easy. Love love love this place.