愛丁堡Church Hill Theatre附近酒店

我們在這裏住了2晚,今天回家了。首先,所有的員工都非常可愛!我們很高興,說他們友好的狗真的讓我們的住宿更好。臥室很寬敞,牀很大,很舒服,淋浴很棒!清潔度是1000/1000,我們一定會回來的!!我們沒有早餐,但是價格便宜&我真的推薦住在這裏。我的狗喜歡它,我確實告訴工作人員不要整理我的房間,當我們回來時,他們(我覺得很糟糕,因爲它是一團糟&我們的狗在他的泰迪玩具裏到處塞東西),但是謝謝你打掃它。乾淨的毛巾,我唯一要說的就是請添加適當的洗漱用品,例如洗髮水和護髮素,因爲我的頭髮不喜歡洗髮水。總而言之,它位於市中心,窗戶打開,房間裏有一個巨大的風扇!!電視工作,WiFi工作&它隔壁是特易購快遞,聖斯伯裏酒吧!

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

我以前從未住過宿舍,更別說在改建爲一間以前的監獄裏了!除了花招之外,如果你正在愛丁堡旅遊,無論預算是否合理,法院是一個很棒的住宿地點:靠近聖賈爾斯大教堂(城市之旅似乎從那裏開始),超級友好的工作人員和令人驚訝的乾淨設施(第一次在旅館裏體驗,所以我不知道怎麼期待)。肯定會推薦!

剛從與家人度過的美好周末假期回來，在愛丁堡的索爾茲伯裏綠色酒店（Salisbury Green Hotel）。奇妙的房間，非常舒適的床和所有您想要的設施。早餐真的很棒，有多種選擇，包括煮熟的和歐陸式的以及酸奶，穀物和新鮮水果。 結帳后，我們裝載了汽車，然後發現汽車無法啟動。一個美好的周末令人沮喪的結局。我們致電了RAC故障恢復服務，並告知他們可能需要2-3小時才能參加。我們回到了酒店，並向酒店接待人員說明了情況。我想特別提到一位工作人員。他的名字叫Mikolaj（來自波蘭），他竭盡全力為我們提供幫助。他說他的車上有一些跳繩，然後出來到停車場，試圖為我們跳車。他幫助將我們的汽車推到位，並試圖用他的跳繩起步。遺憾的是，儘管他付出了很多努力，但是一切仍未開始，最終RAC參加了會議並設法為汽車電池充電，以幫助我們前進。 您所有的接待人員都很棒，但是我們衹想特別向Mikolaj特別感謝，他展示了如此出色的客戶服務。他是如此友善和關懷。他是您酒店的絕對功勞！再次感謝Mikolaj！

A few months back I booked a one night stay in the Edinburgh House Hotel for myself and partner.  We both agreed from the reviews it was a basic hotel but from the pictures on the website we felt confident it would be clean and would be perfect to just use as a base for our city break. We arrived yesterday to a hotel that was VERY different to the hotel you are advertising on your site.  Firstly the signage was falling apart and the windows were ditched in dust and dirt, first impressions worried us. Upon entering the building we were greeted to what can only be described as a dirty, uncared for, unwelcoming foyer. We were taken into a dining room/reception which again was dusty and not looked after, your website shows this room to have a bar, well there isn't one. Intact there is a coke fridge with a few cans of Iron Brew!  My partner checked us in and nervously we went up to our room. We were on the top floor, the stairs were dirty and needed a good vacuum, in some places the carpet needed securing to the floor as it was a trip hazard. We got to our room and before going in we were shocked, wallpaper had been pulled off the wall and the corridor was in an atrocious state. The bedroom was not any better, the carpet was filthy, the furniture was broken or flimsy, the ensuite mouldy and not clean.  Not only was the hotel filthy and very run down I believe it is unsafe and not in line with the current fire regulations. The fire alarms had bags over them, there was no fire escape signage, including fire safety and escape/assembly point signage in the rooms, the window in the room was nailed shut. I dont believe the doors were fire safety doors either. We both agreed that this wasn't basic it was filthy, uncared for dirty, unsafe hotel and there was no way we could stay there. We discussed it with the manager who was happy to give us another room however we weren’t confident it would be any better. The hotel throughout was unkempt. Definitely would not recommend this hotel. The pictures on the website where we booked it are nothing like what we saw!

位置很好，出門走幾步就是tram車站. 遠離鬧市區，很安靜，但實際上想進城也十分方便，20幾分鐘就能到. tram也會開到比較晚. 早餐品種不算很多，但足夠啦. 乾淨衞生程度也不錯. 性價比高，在去酒店的路上還能領略一些與市中心（熱門景點）不一樣的風光. 還能看到他們的碼頭和海

我們在出發前一晚從海外抵達機場後使用了這家酒店。這是理想的。位置不錯,工作人員友好。在茂密的校園和鄰近的赫里奧-瓦特大學附近散步是件愉快的事。我們會回來的。...我會注意,有些人可能會覺得浴室的隱私有點受到浴室門和側板的施工影響(不透明的材料讓光線透過,門與相鄰牆之間的大裂縫並非完全私人的)。

An amazing location and friendly staffs. They are prompt to assist and request. It is top notch. I will definitely come back.

非常慶幸最後還是選擇住在了這裏，之前曾經想換到市中心的酒店。這家古堡酒店設施非常到位，2008年加裝了電梯所以免去了搬着箱子爬樓之苦。早餐非常豐盛，其實衹吃它的餐台上的自助就夠了。第一天點了它的英式傳統早餐，很大份吃不下了都。房間很大，衛生間和卧室都有暖氣，燒得很燙。臨睡前都得不得不關小了。酒店服務人員都很熱情，服務到位。最後不得不說他們家甜品也很好吃，可以一試！

這是一家非常好的酒店,作爲IHG集團酒店,您可以放心的品質。工作人員非常友好和友好。當我到達時,我預訂了雙牀房,給了我雙牀房。不是他們的錯,而是旅行的合作伙伴。Com。沒有其他雙人可用,所以我讓他們把兩張單人牀放在一起,這樣晚上就不會掉下來。哈哈。他們死了很好,爲我做了。環境不錯離附近的火車站不遠。會defo回去那裏入住