熱門埃文斯頓4星級酒店

Stayed 3 nights at this hotel as a Hilton Honors Gold guest with $30 Food and Beverage credit per night. Encountered outrageous issues enumerated below: 1) Checked in just after mid-night when valet has already closed. I eChecked from Hilton app and received digital key ahead of time but stopped by the front desk to make sure she has my car key for the Valet in the morning. She made a few keys which I sent my husband with so that he can get into the room to unpack as I stayed behind to fill out the paperwork for the car. He opened the room door to guests already asleep and both parties were shocked. The guests staying in my room called down to the front desk, and the only employee at the time started explaining why this may have happened. In that process, my FULL name was shared with people who are sleeping in the room I was assigned to and I learned the name of the other guest and that of her husband. The receptionist was completely frazzled, so I decided to report this to front desk the next morning. I was offered free Valet Parking during my stay. 2) There was NO restaurant onsite and no way for me to spend my Food and Beverage credit except at the self-service snack bar at the corner. I looked at the selection and inquired what my options are if I didn't want anything from the bar. I was told that I can purchase Hilton points with the F&B credit at check out, which I attempted to do. The receptionist told me that their record showed I purchased a bunch of snacks upon check in...I never even walked towards that area as I was dealing with the wrong room fiasco. I was promised to be made whole before they apply the $90 credit towards Hilton points. 3) After four emailed receipts after check out with a balance that finally showed 0, I waited a few days before I called Hilton Customer Service to check as I still haven't seen the point purchase. I was on hold with the first agent for 20 min as she supposedly called the hotel to check. She then told me she's transferring me to another agent to open a case. This was not a warm-hand-off, so I had to tell the story all over again, as the agent appeared to be soothing a crying baby at the same time. I was then again put on hold, for another 20 min, only to be transferred to the hotel reception to tell me that they now show I made snack purchase on the first night of my check in AND AGAIN upon check out, so there's no credit that they can apply towards point purchase. NOW..I don't know how to prove that I wouldn't touch the crap they have in that sad little corner they call snack bar, I'd like to know how HILTON can prove that I made those purchase. At this juncture, I'm putting this behind me. Stay away from this hotel...actually, given my experience with Hilton Customer Service, I'd say stay away from Hilton altogether.

在埃文斯頓小鎮上，周邊環境優美、安全，步行到西北十分鐘左右，到當地市中心也十分鐘左右。是家歷史酒店，懷舊來住的人不少，一樓餐廳生意好。

不錯的酒店,出色的員工,優越的地理位置。有一些問題,但不足以掩蓋整體體驗。這家特別的HGI的工作人員真的很棒,酒店很乾淨寬敞的房間!我遇到的一些不尋常的問題就是我接到凌晨2點45分的叫醒電話,凌晨3點45分的叫醒電話通過電話。前台說可能沒有從一位客人那裏得到信息。此外,溫泉/水療中心和游泳池都凍結了,這是住宿的一個決定因素。進出公共停車場的停車費爲22美元。喜歡停車場的額外安全以及進出特權。牀很舒服,浴室裏有很好的洗漱用品,但沒有我不喜歡的全尺寸熨衣板。價格點真的很好,但希爾頓榮譽獎和福利是最低的。會再次留在這裏,但會再次檢查那些叫醒電話的人。

這家酒店在埃文斯頓的位置很好,如果方便的話會很好。有兩套樓梯可以進去,電梯壞了。只有一個牌子上寫着“不正常。給您帶來的不便,我們深表歉意。我的朋友是一個輪椅使用者,只能在停車場上上下下陡峭的斜坡上爬上爬下,這樣才能進入酒店,因爲車不是人,而是汽車。我們通知前台,要求另一個入口和出口,並被告知不安全的停車庫坡道是進出電梯的唯一途徑。他們告訴我們電梯已經壞了“幾天”,我們告訴他們電梯的事,他們只打電話給工程師。這是不能接受的完全無法進入的酒店,顯然修理電梯不是他們的優先事項。另外,當我們要求幫助我們的行李時,酒店工作人員之一沒有幫助(我們都是殘疾人,不能攜帶)。她只是把我們擦去,告訴我們要問保安(沒有保安人員幫忙)。這家酒店確實需要改善他們的無障礙和殘疾做法,因爲他們排除了很大一部分人口,因此失去了客戶。

酒店的地理位置優越，離西北大學5分鐘左右，樓下餐館比較多，食品超市也有，品種也豐富。 酒店的早餐太簡單了，客房電視沒有中文，晚上空調聲音比較大，但是客房比較新，乾淨整潔，舒適感很好。如果去西北大學，這家酒店是不錯的選擇。