危地馬拉市La Rotonda San Rafael 1附近酒店

優點：位置安全，去機場方便，晚餐美味，服務專業，房間舒適。 亮點：早餐極為豐富和高質量，堪比最為奢華等級的酒店。 缺點：浴缸很淺不舒適 總體：極為滿意，還會再來

這是我第三次在這家酒店說,酒店非常安全。員工非常有禮貌,他們英語講得很好,他們幫助你走出困境,在前廳的雅克林和埃德溫先生有一個特殊的坦克。房間非常似是而非的乾淨,牀非常整潔,從陽台可以看到最好的城市景觀。早餐對拉丁美洲人來說很好,我來自亞洲,但他們做的很好,西班牙奧梅萊,所以沒什麼好抱怨的, 我會推薦這家酒店,價格合理,房間寬敞,舒適的沙發和牀很好,風景很好,步行就能到達一切,酒店20米,周圍有一家漢堡王Just Opp,像德爾吉戈,20米左邊, PF Chang 等。

Muy bonitas instalaciones, solo que no dan agua para beber 😑 ya que se paga extra por ella y la atención de la recepción nada amables

我的房間有3張雙人牀,有沙發和巨大的電視。景色直入街對面的萬怡酒店。然而,很舒服。步行距離內有數十家餐館。奧克蘭商場和美元城距離酒店約15分鐘步行路程。

客人入住時，才開始打掃衞生。讓客人在前台辦理入住手續時起正常時間的等待。給我的第一個房間，窗外是在一個內院窄的空氣不暢流通，視線就不用説了………去前台換房間，前台的另一個女領導態度及熱情比第一個女工作人員好多了，可是還在等待房間準備後才能入住。我辦理入住的時間是晚上近8點了。我要問：一個五星級酒店下午不打掃房間嗎？要等客人來時才打掃嗎？

I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again.

我們喜歡危地馬拉城巴塞洛酒店。我們大約晚上7點到達機場,穿梭司機已經在到達地區等我們,酒店有乾淨整潔的麪包車,距離機場只有5分鐘路程。快速入住,酒店又大又幹淨,我們的房間在8樓,有兩個陽台。我們有一個特大牀,他們爲我們提供了2瓶裝水和一盤水果。他們有一個游泳池,但我們沒有足夠的時間享受它。早餐非常好,他們每天早餐有不同的危地馬拉食物選擇,如法吉塔、大蕉、豆類。他們也有通常的雞蛋、麪包、奶酪、酸奶、冷切和許多新鮮水果。服務器非常友善。我們還在酒店內的餐廳用餐,京都爲日本料理和街頭爲美國食品。我們每天都在前台兌換貨幣,因爲我們不知道每次旅行會花多少錢。我們把巴塞洛做了我們的基地酒店,每天都去旅遊。我們做了霍比特南戈、安提瓜、奇奇卡斯特南戈、危地馬拉城市之旅和聖胡安拉拉古納湖阿提特蘭湖,我們都通過維託預訂了這裏,幸運的是大多數旅遊只有我們兩個人。酒店出來一個街區就有超市Paiz,我們買飲料和小吃的地方,面積很安全,酒店大堂和大門都有24/7衛兵。我們還預訂了回機場的班車,我們的航班是早上6點,我們凌晨4點乘坐了第一趟班車,有足夠的時間去機場,安全和移民。謝謝你巴塞洛的美好住宿,我們希望很快回來!

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

我覺得這地方很棒,位置很好,人才很友好,在你有任何不便的情況下支持你

第一次危地馬拉。 我問它是因爲它是一家旅館,在機場附近的旅館叫出租車,但是我決定步行,因爲那是我之前無法迴應的。我大約在1.5km到達,但是當我早上注意到它時,一個人在外面走很危險,而且我不應該去超市。我有很多事情要知道,因爲老闆教了我,而且我很高興擁有一個非常好的老闆。非常感謝你!