Name: 舒適套房酒店-哈維-新奧爾良西
Address: 1611 Elton Court Rd, 70058 哈維, 路易斯安那州, 美國, 1611 Elton Court Rd, Overseas, 美國
Rating: 3.3

舒適套房酒店-哈維-新奧爾良西

舒適套房酒店-哈維-新奧爾良西的評價

Comfort Suites

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健身房

24小時櫃台服務

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無線網路

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Hi, if I could give 0 stars, I would. On October 21, 2022, I arrived at this hotel a little after midnight from Birmingham, Al ( 5 hour drive). I looked online and saw where it had pretty good reviews. The plan was to come to New Orleans a day early so we wouldn’t have to rush to catch the cruise ship the next morning.   Once I arrived, I obtained my room key and my mother in law rented a room as well. When I went to my room( room 106), it smelled like mold, the curtains were severely stained and the front door was already open and would not lock. I went to the front desk to report this and was told by the clerk that she would try to get maintenance to secure my door. The clerk called and called and maintenance never answered. I couldn’t put my items in the room and leave because we didn’t want our property stolen.  I went to my mother in laws room ( room 310) and there were roaches that were still alive on her walls, as well as, dirty curtains and a moldy smell. Her sheets were also dirty.  At this point, it’s time to speak with a manager. We both went back to the front desk to ask for a manager. The clerk stated all other rooms at the hotel were booked and stated the manager was out of town but she would call him.   Once she got the manager on the phone, he told her to tell us he would comp both rooms 50% or we could go somewhere else. At 1am, there was nowhere else to go and we had both just spent $234.00 each on a room here so we decided to wait it out.   We went back upstairs to talk to my wife and father in law when suddenly we began to hear a couple yelling at each other and physically fighting in the hallway. It appeared the male involved assaulted the female and she spit in his face. Nevertheless, it was a horrible night. The front desk clerk came upstairs and escorted both of them out of the hotel.  The next morning when it was time to check out, there was an entire wedding party in front of us filing a complaint about the conditions of their rooms as well.   The front desk clerk tried to call the manager to see how to process the 50% off rooms and he never would answer. We proceeded to leave because we had to board a cruise ship and once we got on the boat, we received a call from the front desk stating she got in touch with the manager and he had no recollection of saying he would comp our rooms 50% and there was nothing that would be done.   We were absolutely furious! I ended up having to file a complaint with corporate and they agreed to send me a check for half of my money back (which hasn’t arrived yet).   Beware of the deceptive photos online. I would not want anyone to experience what we went though. This is the first hotel in our life where we’ve had to sleep fully dressed because of the filth inside.

酒店的服務很好，酒店周圍有很多美食場所，房間很乾凈。當我回到新奧爾良時，我將預訂同一家酒店


我們登上新奧爾良港的郵輪前住了兩晚。這家酒店的位置很棒,隔壁叫科普蘭的餐廳非常好。附近購物很多,離波旁街區很近。入住後前台接待員告訴我這是她的第一個晚上,她是目前酒店唯一的員工。沒什麼大不了的。我們很簡單。只需要一個安全/乾淨的地方睡覺。她只讓我們呆了一晚,不知道如何訪問我們的另一個晚上的預訂。她想讓我籤兩晚的金額,但不能保證我實際上有兩晚的房間,因爲她找不到預訂。我已經準備好號碼了。然後她只是說沒關係我不需要簽字,早上我們可以看看。好吧。我們上房間,需要牀單,毯子和枕頭摺疊牀。我丈夫走到桌子旁,等了將近一個小時才回來。然後他拿了牀單,然後上樓。我們得到的牀單上有大燒孔。沙發墊子上到處都是大塊的深色污漬。房間裏沒有吹風機(廣告說有一個)早餐很好。那天晚上我們回來過夜時,似乎有無家可歸的人使用建築物的電,這傢伙正在遭受相當嚴重的精神疾病,大喊大叫,晚上有兩次爭吵,要求報警。大堂聞起來好像有人在裏面吸菸。潮溼發黴,我的卡最後充電正確,但不是很好的體驗,建議以後遊船前不要住這裏。我們試圖在第二晚找到另一家酒店,但由於是週六,一切都預訂了。我們入住時每晚180美元,因爲這家酒店的噁心狀況價格過高。

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到 Trip.com 探索對舒適套房酒店-哈維-新奧爾良西的86則評論，以及過往住客評論的3.2評分。了解過往住客評價，包含其服務、設施、房間和地址等！

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