「酒店整體環境很好,空間舒適,入住期間讓人感到放鬆,衛生方面也維持得不錯,房間乾淨整潔,這點值得稱讚。不過服務體驗上有些落差,check out 期間在前台我朋友和小张说“我们有4个行李需要店员帮助我们拿去楼下……小张直接不理我朋友然后看手机 …过后我就去前台pass给小张房卡要check out也告诉小张能不能帮助我们拿行李去楼下……小张直接对我们“摆黑脸”然后…小周说能帮助我们…过后小张说了一句只能帮助我们到电梯囗……我直接很气的问小张帮助我们到哪儿呢结果是小周来原场……”小张我知你长得美丽…但你这服务态度超级的差”……请你学一下“小周”的服務態度很好,親切有禮,也願意主動協助與回應需求,讓人感受到被重視與照顧。希望酒店能維持優秀的環境與衛生品質,也讓服務體驗更加一致,相信會更好。」
我是17号入住前台“有个圆润的小姐姐服务超级好”18号check out感到服务很好才选择23号再入住24号check out……结果24号check out还要看”小张的black face & bad attitude😤
温馨提示酒店”如顾客是半夜入住希望前台有二个人上班…因为行李会很重需要工作人员帮忙!!!
缺点是行李需要用提和慢慢的推上小斜坡……」
「我們是從新加坡專程選擇來雲南度蜜月的,入住了貴酒店3晚。特別感謝大堂經理毛會芳和苗麗東,他們對我們這對外國遊客照顧有加,不僅熱情介紹了雲南當地的美食和購物景點,還幫了我們一個大忙——我陸續買了30多個快遞,酒店都一一幫忙妥善代收。其中有一個從香格里拉寄來的快遞不慎丟失,酒店也非常負責地主動幫我們和快遞員溝通協調。苗麗東和毛會芳,絕對是貴酒店的“珠寶”,讓我們真正感受到了賓至如歸。
此外,酒店房間非常寬敞,淋浴水壓也很足。整體體驗非常好,我們一定會再來,也強烈推薦給其他朋友!
We came all the way from Singapore to Yunnan specifically for our honeymoon and stayed at Haitian hotel for 3 nights.
A special thank you to Hotel Manager 毛會芳 and 苗麗東 from conceige. They took great care of us as foreign guests—enthusiastically introducing us to Yunnan's local cuisine and the best places for shopping and sightseeing. I ordered more than 30 delivery packages, and the hotel kindly accepted and kept them all safely for us. When one package from Shangri-La was accidentally ”lost”, the hotel proactively helped us communicate with the courier to resolve the issue. All taobao and pinduoduo received!
毛會芳 and 苗麗東 are truly the gems of Haitian hotel. They made us feel completely at home.
The hotel room was also very spacious, with strong water pressure in the shower. We will definitely come again and highly recommend this hotel to everyone!」