DDiana AldereiWe recently stayed at this hotel with my husband and had quite a mixed experience – some parts were truly lovely, while others left us a bit disappointed.
First of all, the villa itself was absolutely beautiful and incredibly spacious. The natural hot spring water was one of the highlights of our stay — such a relaxing and unique experience. The surrounding territory is also well-maintained and very peaceful, perfect for disconnecting and enjoying nature.
However, it’s important to note that the location is quite remote — it took us around an hour to get to places where we could eat or enjoy a cup of coffee. This is understandable considering the mountain setting and access to hot springs.
The afternoon tea was decent, and although lunch wasn’t included in our stay, we tried the local mixian noodles and they were absolutely delicious! Must try! Unfortunately, breakfast was disappointing, especially for guests like us who don’t eat pork or pork oil - there were very few options.
A few maintenance and cleanliness issues also affected our stay. The outdoor pool was not super clean, some insects were swimming there. While we really loved the hot spring bathtub in the villa, the facilities could use a bit more upkeep. The toilet setup was quite basic — a minimum upgrade like a bidet spray or shower toilet would make a big difference, especially for international or Muslim guests.
A more distressing part of our stay was that we found dead insects under the blanket in our bed after returning to our room one evening 🥲 I do appreciate the staff’s polite and kind response – they offered tea and explained it may have fallen from the ceiling – but for someone with a strong phobia of insects, this made it difficult to sleep and really affected my comfort. I do believe this is something that should be taken more seriously, especially in a hotel of this level.
Despite these issues, the staff was very polite, cute and extremely helpful & friendly, and I can see the potential for a truly magical experience here with just a few improvements. I really wanted to love everything — and part of me did — but I was also happy to go back home, just to feel more comfortable and relaxed.
MM32146****這是一條真實評價。第一站到昆明,在酒店羣裏對比了一通,最後選擇了這家新開的 JEN 酒店。出行前客服已經添加了我微信,也幫我進行房間的免費升級。作為香格里拉旗下的大堂,中規中矩,有工作日人員幫忙提行李這點細節做到挺好的。
1. 但是仍不禁進入房間的失望,房間面積很小,在昆明這個城市住出了香港寸土寸金的感覺;
2. 衞浴的佈局讓我有種進廠打工的感覺,沒有浴缸甚至沒有頂浴,花灑夾不穩,水流也小;
3. 雖然這麼小的廁所,但是排氣換氣效率低,味道久久不散;
3.房間佈局也是神奇,洗手枱在行李台旁邊,洗手洗臉同時把衣服也洗了;
4. 問了客服,客服的回覆是他們的面向年輕商務旅客,既然這樣,連房間內的時鐘都是壞的,讓人很沒安全感
5.本來想去他們的 SUMA 酒廊,住下來後算了,不想在同一個地方失望兩次
6. 使用攜程免按金擔保,不知道為何辦理入住仍需繳納按金
7. 最後,泳池和健身房是亮點吧,如果你在旅遊還能抽空出來運動的
This is a genuine review. After comparing options in the hotel group, I finally chose the newly opened JEN Hotel. Before my trip, the customer service staff had already added me on WeChat and helped arranged room upgrade. As part of the Shangri-La group, the lobby was fairly standard, but the detail of having staff assist with luggage on weekdays was well executed.
1. However, I couldn’t help feeling disappointed upon entering the room. The room was very small, giving me the feeling of staying in Hong Kong.
2. The bathroom layout made me feel like I was in a factory dorm—no bathtub, not even an overhead shower. The showerhead couldn’t stay in place, and the water pressure was weak.
4. The room layout was also odd—the sink was next to the luggage bench, so washing your face meant splashing your clothes at the same time.
5. I asked the staff about this, and their response was that the hotel targets young business travelers. But if that’s the case, why was the clock in the room broken? It made me feel uneasy.
6. I initially considered visiting their SUMA Lounge, but after this experience, I decided against it—I didn’t want to be disappointed twice in the same place.
7. Finally, the pool and gym were probably the highlights—if you can manage to squeeze in a workout while traveling.