堪薩斯城Walnut People's Garden附近酒店

I enjoyed staying at the hotel. The hotel staff (Tasha and Davin in particular) were superb.

我們1月5日住在這裏。酒店本身非常好 - 大房間,舒適的牀,良好的早餐。我們的問題與狗有關。晚上8點左右入住,到我們的房間,立即遇到相鄰房間大狗的一貫叫聲,我們立即打電話給辦公桌,要求換一個房間。他們沒有其他特大牀房所以前台的女士說她會下來看看,我丈夫等了幾分鐘然後沒看到她就上大堂了有源源不斷的人在辦理入住,辦公桌服務員完全一個人。我丈夫和她簡短交談,她打電話給狗所在的房間,當然沒有人回答。她試圖把我們搬到一個有2個大號牀的房間,但她說她不能把我們登記到另一個房間,因爲我們是通過AAA預訂的房間,系統不允許她給我們鑰匙。最後,她能夠打電話給告訴她只是帶我們到房間讓我們進去的人。更糟糕的是,桌子的女士有殘疾,帶着步行者走。我們覺得很糟糕,她不得不帶我們到我們的房間。我們不敢相信沒有經理或保安人員可以幫忙。在晚上的某個時候,他們想出瞭如何給我們鑰匙,然後把它們放在我們的門下。當我丈夫在大堂時,另一個男人來到桌子旁,說他需要另一個房間,因爲他房間的地板上有狗屎。我們沒事,人們和他們的狗一起旅行,但這家酒店顯然有一些問題。

所有工作人員都超級有禮貌和樂於助人-房間很可愛,很乾淨-食物很棒!客房服務正確和及時。代客停車很棒。入住和退房都很快,效率很高。睡在天牀上真的很好 - 房間里根本沒有噪音!

第一次在洛瓦的經歷,印象深刻。很棒的氛圍,驚人的員工(尤其是斯蒂爾威爾的謝里安一個真正關心的很棒的服務器!)很棒的房間,位置很好。印象深刻,會一次又一次地回來如果你是一個酒店勢利小人,這裏就是住宿的好地方!

Very nice and price reasonable. Will definitely stay again when comes to KC again.

我們太驚訝了!非常好的酒店,比我們最近住過的更高等級的品牌好!乾淨,更新,美味的早餐。靠近競技場,方便勝出。房間很暗,牀不是最舒服(但乾淨是最重要的!),座位不多。一張桌椅,否則只是牀,小窗戶,但總體強烈推薦!工作人員很好。我會向公司推薦房間的行李架。是的,有一個大衣櫥,還有一個長長的櫃檯/長凳,可以把你的行李放在上面,但是浴室裏什麼也沒有。我們帶着孩子旅行,所以我不得不把包放在房間的中央,洗完澡後,我不得不走進房間去拿我的東西。我想如果我有東西可以把行李放在浴室外面就好了。不過,這些“投訴”都不會失去一個開端。

We are finishing up a road trip of around 4,500 miles through eleven states. We have stayed at ten hotels, four of which were Holiday Inn Expresses, and this is, by far the worst not only Holiday Inn Express but the worst out of all of them. And, in fact, it's the worst hotel I can remember staying at in a very long time. When we checked in (2 rooms), I found the trash can in the bathroom sitting on the counter. Then my daughter called saying that there was something sticky all over the nightstand in her room and when she tried to call the front desk, she discovered that the phone didn't work. She also found popcorn on the floor in the room. She called them on her cell phone, and they said they'd send someone to clean and their excuse was that they were undergoing renovations. How in the heck do renovations impact the cleanliness of a room?About that time, the fire alarm went off. We were in the lobby, so we went outside and waited. Eventually the alarm stopped. We went inside and got in line to ask for a new room for my daughter. There was one lady helping a line of customers while some guy ran around like a chicken with its head cut off accomplishing nothing. After a while, he went to the other computer at the front desk, and we were able to talk to him. I found out later that he was the General Manager which I would never have guessed from his obvious lack of leadership ability or composure. We explained to him the situation and he said he'd sent someone to clean the room (Shouldn't that be done before the room is turned over to a customer?) but that the phone couldn't be repaired until Monday because Maintenance wasn't available on the weekends. He told us that we could have another room or could cancel the reservation. I though he was very condescending and rude. We opted for another room and then he told us that it would be on the fourth floor (dirty room was on the second floor) and that we'd have to carry our bags up because the elevators wouldn't work until the fire department got there and reset them. (I heard him later telling the firemen that arrived that he'd silenced the alarm. Shouldn't it be the fire department that makes sure the building is safe and gives the green light for people to reenter the premises?) We told him we could handle getting the luggage up the stairs and that we'd like to check out the new room. He gave us a key and we did so and found it to be satisfactory although the remote for the TV didn't work. (In the old room, the back of the remote was missing.) In my room, I later discovered that someone had written in pen on the arm of the sofa, an outlet was black from some sort of electrical issue that apparently caused arcing and the sink in the bathroom drained ridiculously slowly. Apparently housekeeping doesn't report maintenance needs to management or maybe they do, and management just doesn't address the issues??? As far as breakfast service, it was by far the worst of any Holiday Inn Express we stayed at on

The staff is unhelpful and not familiar with the software at the hotel to manage rooms. We are with a wedding party. My wife and daughter called the day before to discuss with staff that we wanted to have our rooms close. We should been more specific that close was narrower than in the same hotel. We are on separate floors. I mean even a sticky note by the computer would have worked. Room is nice and clean. Just don’t expect the staff to be helpful and be able to understand simple questions or requests.