伊斯特蓋特花園庭院酒店(Garden Court Eastgate)

Although this hotel is showing signs of wear and tear the friendly staff and excellent service truly make up for the maintenance needed here and there. The safe was not working in our room upon arrival but it was sorted out in no time at all. I requested an iron and ironing board which was delivered to the room a short time later. We phoned to order additional milk with the complimentary tea/coffee which was brought to our room within a few minutes. We placed a quick supper order and yet again our order was executed correctly and delivered to the door by a friendly member of the team. We have stayed at this hotel quite a few times over the years and so far have not been disappointed and would not consider booking elsewhere should we have an opportunity for another stay in the future! It would be truly amazing should the owners of the property have the opportunity to refurbish the hotel in the near future, as the hardworking team certainly deserves to work in a 5-star environment befitting the level of their commitment to making every guest experience unforgettable.

Check in staff where friendly but exceptionally slow. Aircon in the room blows cool air and it worked out better to open the window. The room has a patio but its locked with no key available to open it. The bar / restaurant had a closed sign in front of it at 1330 in the afternoon when lunch was advertised as available. No Bar staff on duty and eventually one of the house keeping ladies offered to help after 15 mins of standing around. Tables were covered in ants on the Saturday morning breakfast service. Definitely wont be staying there again.

Staff were friendly and professional. The hotel needs deep cleaning.

The stay was really good, but although it was non-smoking. We could smell smoke the entire hallway, even in our room

Had a wonderful one night stay, staff were very friendly. There was just a problem with the generator earlier in the evening, but these days it’s hard to fault businesses for that!

Received horrible service from the management of this establishment. I am a regular client who frequents the place, and will no longer be booking with them again. Went down for breakfast at 10.20am, was told that it is management's time to eat breakfast and that it closed for clients at 10am. About 5 or 6 management staff were there dishing up, 2 of them reprimanded me on two separate occasions about how i am not to dish up since breakfast closed at 10am for clients. I ended up leaving (without eating) after being given a mouthful by the white manager over food.

Tv channels & Dstv channels must be increased to a variety.

First off my family and I got here and we had to take our bags in ourselves ,we have paid for a room for 5 and they gave us a 4 sleeper , when they came to clean our room they left dirt around the room and they only gave 2 glasses and 2 mugs and when we asked for more they said that we have to buy from the restaurant (which is haraam and we are Muslims so we could not order) and compared to Sandton garden court this is terrible