香布列滑雪場（Shymbulak）附近酒店

酒店前台態度良好，也可以為客人解決不同的問題。因為之前房間有問題，更為我們免費升級到更好的房間，也處理我們遇到的問題。

地理位置方便，可以走路到附近景點，早餐選擇有很多，職員亦很友善，他們嚴格遵守兩點check-in，如果早到可以寄存行李。

酒店位於市中，鄰近步行街及津科夫大教堂（Zenkov Cathedral）,不用乘車便可漫步街頭，欣賞美景。 地鐵站就在酒店旁不遠，只需步行五分鐘便到。

哈薩克斯坦令人滿意的酒店少，我還遇到衣物被偷的事，但是這家青旅卻非常好，非常令人滿意？尤其是陸路進入哈薩克斯坦，到達SAYRAN客運中心的中國人，應該首選這裏。

酒店位置好, 房間寬. 服務水平不符合聲明的要求. .節在噁心的狀態。 洗室裏有污水, 洗時沒有洗. 洗水管的頭在自己的重量下關閉,需要用手住它。 洗可以洗,但洗的門斷了,門斷了,門只是安裝在藍色隔離器🤦🏻的裏。 門是很困難的,但可以,而在洗器裏沒有壓力,洗體足夠,但洗頭髮是非常困難的。 房間沒有平滑板和,按要求送來,等待-20-30分鐘,平滑板遠不是第一個清新,在壓的金屬框架上拉着薄的通用,起來。 沒有鎖門(/鏈接),鎖上的開關不會阻止酒店員工進入房間,單獨的印象是從服務人員🤦🏻到房間走後醒來,第一晚就遇到了這個,然後掛上”不要打擾”牌。 如果早上你沒有打掃房間,不管出什麼原因,那一天沒有你的提醒,你就不會把房間打掃乾淨。

新酒店， 設施都很好， 整潔，下次會再入住。機場有巴士可到， 當地很多餐廳都開到很夜，吃東西都方便。 下次再有機會到訪， 會考慮再入住。

老酒店了位置中心設施也有更新 整體舒適感不錯

Расположение в шаговой доступности от метро. Красивый район. Удобное расположение. Рядом остановка автобусов. Есть маршрут в аэропорт. Девушки на ресепшене очень любезны и помогают во всех вопросах больше чем можно было бы ожидать. Надеюсь что приеду еще раз.

近火车站巴士站，附近也有吃店，有商場，員工友善，早餐也丰富，住了2个晩上，感覺很舒服，有机会一定會再次入住。

The hotel is new and clean. Although it is located in a residential area, getting to the city centre is actually quite quick. That said, Yandex Go or your own car is probably the most convenient way to get around. I also really appreciated the front office service. I arrived very late, at around 2:30am, and the staff waited up for me. They also offered to assist with my luggage both on arrival and again when I departed, which was a very nice touch. The room itself was comfortable, and I also appreciated having a handheld bidet spray next to the toilet. The bathroom layout was a little awkward — when opening the bathroom door, it would catch the bath mat and push it across the floor every time. I was surprised that there was no chair at all in the room, which is rather inconvenient even just for putting on shoes, sitting briefly, or using the desk. I stayed for two nights, but unfortunately no housekeeping was provided during my stay. I understand that unexpected staffing issues can happen, but I would have appreciated some proactive communication. At minimum, a quick note explaining the situation, fresh towels and bottled water could have been delivered to the room without having to ask, even if full housekeeping was not possible. Only when I contacted reception was the situation explained. Breakfast on my departure morning was also rather disappointing, possibly because there was a large group (relative to he size of the hotel) staying at the hotel. Food was slow to be replenished and there were no seats available. As I was in a hurry, I ended up taking just a muffin. There also seemed to be no hot water in the room that morning, although this had not been an issue previously, so it may have been related to unusually high demand at that time. Overall, the hotel has good potential: it is new, clean, reasonably convenient for reaching the city centre, and the front office staff were helpful and welcoming.