We were on half business trip half enjoyment 3 days here in superior room, in the west wing. Nice and spacious room but slightly minimalist - no closet no commode for your clothes. 5 hangers for 2 persons ! Room is clean and nice though with a small ocean view. After exploring the coast a few days, we came back here for location convenience to Hoan My for another 3 days. We chose to upgrade to a suite ocean view : nice but face to the boiling sun = impossible to enjoy a coffee in the balcony with gorgeous view. We asked to change room : 1st NO, then 2nd YES, because we met Miss Liên, Executive customer care, we talked and without asking, we were upgraded to a villa near the pool. Very nice ! But woke up at 7am by drilling works, or kids shouting from 6:30 am in the pool were a surprise ! Still we appreciate the gesture of Ms Liên. DAY Staff front desk was helpful and nice. Night staff welcome guest must be improved ! We reached hotel at 10:05 pm, tired and starving. Welcome said : Kitchen is closed at 10pm .no food, no room service, no snacks. We found & ordered by ourselves pizza to deliver from nearby. The night manager should have done this, being from the area ! We Enjoying pizzas & wine on our laps because no table in the balcony. Overall, it is a nice & new resort, the RESTAURANT GIO is excellent. We had lunch and dinners here a few times. Breakfast buffet very good. Location is perfect. However if you aspire to a relaxing and quiet stay, do ask the hotel because the resort hosts a lot of external local events, big crowd party WITHOUT informing the guests, surprised by every noises ! Hope the management appreciate this genuine comment. We will recommend and will come back soon.
很好
44 評價