希爾頓歡朋套房酒店-小石城市區(Hampton Inn & Suites Little Rock-Downtown)

It was a great hotel. Breakfast was good!

Nice hotel . Breakfast was good room was clean

When we checked in, the girl at the front was rude and snippy, when we got to the 7th floor it was freezing and smelled. We got to our room it felt like a furnace and couldn’t turn the heat down. Our room smelled old and musty. The walls were gross, all the tables had chips, the door was broke.. Over all would not stay again.

It seems that I was holding Hilton and all things related to it to a higher standard than they do. The property was decent but the room and bathroom was not up to par (for me). The carpet and floors were dirty. The furniture overall is old. The bathroom had hair on the floor, tub was stained, the towels are small, and the tile work is old. If Hilton is going to purchase a brand, bring it up to Hilton Global standards. The staff was nice and helpful.

Wonderful facility. Clean rooms, well stocked, friendly service. Bit of a strange smell when entering rooms. Only issue was parking was around the block and room key issues when moving between parking garage, hotel building, rooms, etc. Overall, wonderful place! Loved the area!

Daphne who I stopped to chat with in the hallway, was very helpful and even gave us extra towels to make sure we had enough. The little market on the first floor was stocked with snacks when it was late so we didnt have to go out to get something small to drink. The view from the room was nice so that was a plus. The heater/air conditioner in the room was always too hot or too cold. We set it for 70 but the room would get hotter and then the air conditioner would turn on so cold that we couldn't walk by it. We called the desk and they told us to turn the heat up and it would get warmer that helped for a little while and then it got to hot and we turned it down 4 degrees and then we froze because the air conditioner kicked back on.

The only complaint was there was not enough parking. You have to pay $15 to park in the garage, but there is no guarantee you will have a spot because there are VERY few. Other than that, it was great!

The staff was incredible but the floors had stains from the pet-friendliness which likely was the contributing factor to the overarching smell throughout. Multiple sheets in our bedding had a sort of dried blood or something similar.

My A/C wouldn't stay on and it got up to 76 degrees at one point, there were drunk people screaming from the courtyard until 4am, but the worst of it all was the fan above the toilet fell off and water rushed over me at 3 in the morning. I was on the 3rd floor so i have no idea where that water came from but it smelled AWFUL! Now the hotel is refusing a refund. Im getting the local fire marshal, as well as my lawyer to look into this situation.