Pies Descalzos附近的普拉亞德爾卡曼酒店

酒店離海邊很近，網上訂票便宜很多，有10個左右的免費停車位，衛生情況挺好，房間也比較大，就裝修有點老，浴室情況不是很好，有泳池，其它設施沒見到，周邊有超市有飯店，吃飯買東西很方便，海邊各種酒吧和紀念品商店很多。

很棒的房間,友好和支持的工作人員,簡單但體面的早餐,靠近海灘和主幹道,有很多酒吧,俱樂部和娛樂,商場,你的名字,游泳池在海上景色令人驚歎,健身房也是最先進的。

在他們訪問墨西哥時,我爲家人預訂了房間,在郵件中,他們要到凌晨3點才能入住。他們在另一個城鎮參加婚禮,因爲距離太遠,所以無法晚點入住。因爲已經是午夜,而且他們知道離酒店只有一個小時,所以他們多次打電話給酒店,因爲溫德姆說,如果您計劃晚入住,您可以直接與酒店進行特殊安排。沒有人回答!他們凌晨3點之前到那裏沒什麼大不了的。他們最終爆胎了,而且花了很長時間才得到幫助修復。再次,來自另一個國家的訪問。沒有人再回答前台。我直接打電話給溫德姆,他們試圖打來...沒有人回答。我的家人凌晨3:10到達那裏,被拒絕!再次,已經預訂了2間房間。他們經歷了很多,卡住了。預訂部說他們無法幫助我,只能在早上打電話直接與溫德姆客戶服務部聯繫。好的,但是我的家人呢?幸運的是他們找到了附近的一家隨機酒店,並剛剛入住。他們有一個年長的女士和他們一起有健康問題,不得不處理一個一開始甚至從12am-3am根本就沒有在前台回答過的人。甚至在溫德姆預訂時也沒有。我肯定這個地方很不錯,但我很生氣,因爲我去過遍地的旅館,知道可以住宿,我打算堅持住希爾頓酒店。

對於想要捕捉普拉亞德爾卡曼城市風采的旅客來説，日落漁夫海灘度假村-全包是一個理想的選擇。包括Cascade des Combes、哈曼河觀鳥和Zona Arqueologica Playa del Carmen都在短距離內，入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點，包括普拉亞德爾卡曼、Modulo IFE和Playa Aquarium，旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調，讓您感受到更加貼心細緻的入住體驗。服務人員會提前為您準備好咖啡壺/茶壺和瓶裝水，以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間，這其中包括健身室和按摩室。酒店設有商務中心，為旅客提供高品質的商務服務。酒店會為旅客提供便捷的禮賓服務。

We have been travelling through Mexico for 3 weeks and Hotel Encantada was the worst experience at all. The room was very noisy, the bus station is just across the street and the whole time we were listening to a machine announcing bus arrivals and departures. There was no balcony. The reception staff was absolutely useless, they were not able to help us, tourists, to arrange anything. Not even to advise where we can buy a bottle of water in the middle of night when we arrived. And the oxxo shop was just around the corner! On top of this all, after checking out in a hurry, I realized I forgot a shirt in our room and my friend forget her cosmetics. I immediately asked the receptionist to check and give it back to us. They asked the cleaning lady, she claimed to know nothing and find nothing. I believe I was pretty insistent and still, they did not return our stuff. So the cleaning lady or the reception staff either stole our things or threw ithem away and did not confess to either. I would NOT recommend to anyone to stay in this useless stealing place.

I don’t even know where to start. Residence Inn at Marriot Playa Del Carmen has to be on of my pleasant hotel experiences ever. Starting from the positive vibe you feel as soon as you enter the premises all the way to when you checkout, they make you feel like a truly valued guest. Staff Everyone keeps smiling at you and they always try their best to accommodate your requests. Willy(security) was always there to assist whenever we arrived at the hotel. He was very professional and knowledgeable of the area, so he could put you on the right track regardless of which destination you were trying to get to. Gabriela (front desk) was super pleasant to work with during our check-in, when we had to extend our stay and every others time we had to request assistance from her. She always had a smile on her face and truly made us feel welcome. Cleanness The hotel appears to be brand new, with modern amenities and great décor. They keep all the common areas squeaky clean. I had to work from my room, so oftentimes when Domingo and Paulina came by to clean the room, I was in the middle of a meeting, but they never gave up on me and kept coming back until they made sure my room was clean on daily basis. Amenities Considering it is a hotel, they have an amazing gym and rooftop pool. I was hesitant about working out there at first when I made a reservation, but after seeing the equipment, size and clean environment they have at the gym, I actually looked forward to working out in the mornings. Food They serve decent breakfast(included) in the mornings between 7 to 10 am. They also have a specious dining area, so you will never have an issue finding a table. Waiters are also amazing, they try everything they can to make sure you have a pleasant dining experience. Thank you for an amazing experience, we will be back!

絕對很棒的地方充電,放鬆,游泳,享受美景等。世界一流的服務。我們在到達之前已經旅行了整整兩天,我們受到了我遇到的最樂於助人的前台之一(Stefan)的歡迎。他讓我們註冊,準備在記錄時間。我們的住宿是完美的。

The cooking class with Fernando and Margarita was very interesting. Today, I made Giacamole, and it was nice to have fun explaining about fruits and vegetables. It tastes good, and kids love it. It seems to be a good activity for families and travelers to suzumel.

大型綜合體，有多個游泳池和用餐場所，但由於covid而無法使用某些設施。總體而言，他們樂於助人且友善，禮賓部的一位先生雖然不是最好的，但經理人很棒！海灘上有很多空間，可坐的地方，還有工作人員可提供飲料服務。總體而言，這是一個不錯的住宿地點！

預訂了“安靜”的閣樓公寓（由於個人情況我們特別要求），我們看到了“升級套房”，這是一個寬敞的區域，真實地看起來像是帶小浴室和獨立卧室的員工廚房。背麪，整個區域幾乎沒有光線。我們不需要額外的空間，當我們要求向我們展示最初預訂的房間時，我們並沒有邀請他們這樣做。我們應該至少被允許查看房間！我們所期望的，而且在網站上所描繪的房間，是開放的–明亮，光線充足。我們所住的219房間不是這些，感覺過時且裝飾稀疏-我們衹有兩個人，不需要或想要多餘的空間和我們不要求的廚房。從清晨一直到第二天清晨，酒店每天都傳來陣陣刺耳的嗡嗡聲，我們無法坐在陽台上，這簡直令人難以忍受，甚至連耳塞也無法入睡。我們還從卧室外麪的空調發電機那裡不斷聽到24/7的噪音-我衹想過幾天就離開，但由於我們需要休息和陽光，剛遭受了家人的喪親之苦。距離酒店越遠越好。本來應該是一個避風港，絕對是一場噩夢！我們僅在二樓，但在到達時獲悉電梯剛剛壞了，因此我們發現這兩個電梯自12月初以來就壞了，它們在我們休息的最後一天（12天後）工作。這可能是一個很棒的酒店，但是它被所有夜總會所包圍，尤其是酒店對麪的土狼酒吧（似乎從來沒有任何顧客）。我們需要休息和放鬆，卻一無所獲。這是我們第一次訪問墨西哥，對我們完全失去了生命，我們再也沒有機會住在棕櫚島！我們會說，所有員工每天都非常樂於助人，但是麪臨完全無法控制的情況。