We booked a room for a king bed a sofa bed for 4 people. However the hotel only gave us a king bed without sofa bed. After calling *******, I was told the roon was over sold. They offered a room with two queen. We have to accept without other choice. We arrived at midnight, and need to go to sleep asap. The staff is not helpful, and we have to call ******* for almost 1hr to resolve the issue. In time of over sold, hotel usually give free upgrade to better room, because the problem is their fault, but the staff here only give robotic answer. Very poor service!
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