哥斯達黎加阿拉胡埃垃省的3星級酒店

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

Location is great. Bed is comfortable and the room with A/C is so great. Netflix hotel account included was surprisingly unexpected as well. The vibe of the Selina La Fortuna is what I expected from reading reviews and the pictures.

酒店很棒,工作人員更是棒。 整個premises的整體裝飾非常漂亮,有一個面向所有房間的漂亮的花園。 房間寬敞乾淨,衛生間大小合適,洗澡空間大。淋浴水量大,暖氣效果好。 房間還有一個衣櫃,一個衣服的衣架(對所有溫泉和雨都非常有幫助),一個小冰箱和空調。 有兩個游泳池,他們打掃得很好。 但工作人員是酒店的真正亮點。每個人都超級友好,禮貌和樂於助人。他們煮了驚人的早餐,也可以幫助找到最好的旅遊。 我不可能要求在La Fortuna住得更好。 強烈推薦。 感謝大家的美好入住,繼續做好工作!

性價比高的酒店，度假村很大，最好有車，沒車可以叫shuttle，早飯很好，裏面有温泉池8個，還有火山觀景點比國家公園還好看，真心推薦

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

不錯的酒店,工作人員很友好。提前入住(30分鐘)是可能的,他們以前存放了我們的行李。 小套房直接到街上,整晚都能聽到噪音(窗戶也關閉)。沒有針對莫斯基託的飛屏。 火場沒有玻璃窗。 在該地區徒步旅行。 不錯的大淋浴,小廚房,只有咖啡機和冰箱。一些盤子和餐具會很好,但我們在餐廳得到了。 第二牀很軟,枕頭硬軟選擇-好。 您可以從菜單中選擇早餐。 我們可以推薦它。

我的航班延誤了,但他們等着讓我進去,很快就帶我去了我的房間,房間很寬敞,花園和游泳池的景色很美,淋浴的牀很舒服,很完美。 接待處的女士很可愛,準備了我的早餐,並調整到我喜歡的地方 如果你想在靠近機場的地方,我會完全推薦這家酒店,但在美麗的花園中,大約八分鐘的路程,如果你忘記任何東西,還有一個大商場,距離大約相同距離

不錯的酒店,以合理的價格入住La Fortuna。我們主辦的房間有點小,但睡着沒關係。有一個相當寬敞的露台,桌子像“酒吧櫃檯”。早餐是典型的costarricense,準備的挺快的。周圍有幾家雜貨店(包括MegaSuper)以及很多吃點的。享受入住酒店。

Very enjoyable experience. The hotel is in an idyllic spot. Lovely but small infinity pool and look outs to lake and volcano. Breakfast was OK and staff all very good. We were lucky enough to check in a few hours early, the staff prepared our room as we arrived earlier than expected. Many thanks. Rooms a bit tired really but great views from large windows and cleaners very good.