葡萄牙波塔萊格雷區的5星酒店

酒店位置好,旁邊就是湖,泳池也過得去。不過這肯定不是5星級酒店。房間大小合適,景色不錯。不知道爲什麼有人會額外支付湖景房,儘管所有房間都可以看到湖景,只是一些在游泳池上空。有一張相當令人不安的照片,照片上有一羣老農,用乾草叉俯牀,這並不好。有濃縮咖啡機,但任何地方都看不到牛奶或糖。服務是真正讓這家酒店失望的事情。工作人員足夠好,雖然不是特別熱情。但服務需要永遠。我們從泳池酒吧點了啤酒和雞尾酒,他們說會把它帶到我們的桌子上。花了45分鐘才到達,排隊的人沒有其他人。每天我們的食品訂單需要大量的時間才能到達,一旦我們的食物在45分鐘後到達,我們的飲料在一個小時後到達。這毫無意義,因爲它不是超級繁忙,有很多在職工作人員。這真的很令人失望,因爲周圍沒有很多近距離的選擇,但即便如此,我們還是覺得不得不每天晚上開車25分鐘到最近的城鎮,以逃避酒店服務差。有了管理上的改變和更好的培訓,這家酒店可能是我可以返回的地方,但我可以在這裏說,現在我永遠不會回來了

We had an enjoyable four nights at the hotel staying in what is the new wing. Lovely view over fields with sheep and goats and hence very quiet which was what we wanted. The bed was large and very comfortable and the room was clean. Staff were friendly and spoke good English. The breakfast buffet was expansive and decent quality. There are a few things that could be done to make the stay more enjoyable though. First, the wood floor in the lobby area of the room was loose and creaked every time we walked on it. It was odd that this hadn't been attended to. Second, the provision of a kettle with tea, coffee and cups would make a big difference. When you arrive back after a day out it really is nice to be able to make a cup of tea and relax. Instead, it was necessary to go to the bar and either wait to be served or find a member of staff to take the order. Yes, the hotel gets the revenue from selling you the drink but relative to the goodwill created by putting a kettle in the room it's minimal. Third, the food in the restaurant for dinner was fine, not spectacular. However, there seemed to be a bizarre approach in that we were given the menu, the order taken (including the drinks order) and bread and olives arrive but no drinks! Half an hour later I had to find the waitress to ask where my wife's G&T was. The response was that ”The staff are busy.” This was repeated the second night albeit with a shorter wait. In any restaurant or hotel I've been in the drinks are normally served first. Strange. The above may seem trivial but they detracted from an otherwise enjoyable stay and suggests a hotel that needs to work a bit harder on the basics. Would we come back? Probably not.

酒店位置好,旁邊就是湖,泳池也過得去。不過這肯定不是5星級酒店。房間大小合適,景色不錯。不知道爲什麼有人會額外支付湖景房,儘管所有房間都可以看到湖景,只是一些在游泳池上空。有一張相當令人不安的照片,照片上有一羣老農,用乾草叉俯牀,這並不好。有濃縮咖啡機,但任何地方都看不到牛奶或糖。服務是真正讓這家酒店失望的事情。工作人員足夠好,雖然不是特別熱情。但服務需要永遠。我們從泳池酒吧點了啤酒和雞尾酒,他們說會把它帶到我們的桌子上。花了45分鐘才到達,排隊的人沒有其他人。每天我們的食品訂單需要大量的時間才能到達,一旦我們的食物在45分鐘後到達,我們的飲料在一個小時後到達。這毫無意義,因爲它不是超級繁忙,有很多在職工作人員。這真的很令人失望,因爲周圍沒有很多近距離的選擇,但即便如此,我們還是覺得不得不每天晚上開車25分鐘到最近的城鎮,以逃避酒店服務差。有了管理上的改變和更好的培訓,這家酒店可能是我可以返回的地方,但我可以在這裏說,現在我永遠不會回來了