薩摩亞圖阿馬薩加的4星酒店

The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room. Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed. The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do. The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg. I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.

哇!!!!!令人驚歎的地方,房間很棒,員工出色!!我們強烈推薦住在這裏。我們在這裏度過了一個星期的輕鬆、豪華的假期。所有的度假村工作人員都非常友好、樂於助人、有禮貌、有趣和細心。我們的房間景色令人驚歎,而且總是服務周到。餐食和飲料對限制飲食的選擇非常棒。早餐很棒,選擇很好。游泳池很好放鬆,海灘前很適合浮潛和水上運動。

Return to paradise felt like returning home! It felt like visiting family. The staff were so amazing and are always willing to do whatever it takes to make your stay comfortable. The snorkelling and swimming at the resort were just outstanding and really made our stay unforgettable. The day tour to the clams and turtles is a must and the resort guides are so knowledgable and were very understanding when I was nervous of the deeper water. The tropical breakfast was just great for the very hot weather and I gauged on all the fresh fruit. The resort lunches and dinners were generous and the sashimi and oka deserve a mention for freshness. We also attended a traditional samoan buffet tonaai( Sunday lunch) and it was just lively to sample samoan food. Cant wait to return to return to paradise! fa'afetai to everyone at the resort for making our vacation so memorable.

We stayed at Sinalei Reef Resort for a few nights after a horrible experience at the Tanoa Hotel in Apia. Our initial thoughts were to escape the issues we had at the Tanoa Hotel of Dirty Rooms, Rude staff, Poor Food menus and Rude staff. We had looked on line and reviewed Sinalei as a place we could indulge in before flying back to Fiji on our way back to Sydney. How wrong were we to choose Sinalei. Not only was it triple the price per night but fell way below our expectations. Where do I start on the negatives........We arrived, took an hour for them to check us in, lady that checked us in was pleasant but had no idea on time, we were then handed our Key, they had no electronic keys to rooms, we found our way to a beach bungalow, gardens were nicely manicured but the room was DATED, DATED, very old and in need of a refurbishment, for he prices they charge this was not HIGH END, MORE 2 STAR. Ive travelled the world with my wife and this was below par. Im big on fresh crisp linen but am afraid Sinalei had old duvets, old pillows which you could smell the mustiness of the previous guest, pillows were old, mouldy. Sheets old as well as seemed they had Been there for years on end. Open aired tower was full of mosquitos and at night where you had the lights on in the room attached an array of colourful insects including centrerpedes and millipedes. Pool area was lovely and fresh. Bar service at Uncle Harrys bar was poor, had to go up each time and ask the bar staff to serve you a drink, much of the Time they were playing Island music which was fine but if your paying top dollars you would expect decent service. We at all our meals here, not bad but not fresh either. I had the steak and my partner the fish on our first night, both items were not fresh at all. Took nearly two hours for the mains to come and were were one of three couples dining. Next day we had breakfast and I ordered the eggs scrambled, Im pretty sure the eggs were pre powdered eggs as this did not taste like scrambled eggs. On our last day we met the owner as he said he was, my partner food him very sleezy, elderly chap who took more attention to her then our comments and views on how he could better the resort. Overall a nice setting but rooms need a major upgrade, major as it is not 5 start but more 2 star, service needs a major overhaul as does the POOR FOOD. Dated................and NOT WORTH THE MONEY THEY ARE CHARGING.

The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room. Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed. The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do. The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg. I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.

哇!!!!!令人驚歎的地方,房間很棒,員工出色!!我們強烈推薦住在這裏。我們在這裏度過了一個星期的輕鬆、豪華的假期。所有的度假村工作人員都非常友好、樂於助人、有禮貌、有趣和細心。我們的房間景色令人驚歎,而且總是服務周到。餐食和飲料對限制飲食的選擇非常棒。早餐很棒,選擇很好。游泳池很好放鬆,海灘前很適合浮潛和水上運動。

Return to paradise felt like returning home! It felt like visiting family. The staff were so amazing and are always willing to do whatever it takes to make your stay comfortable. The snorkelling and swimming at the resort were just outstanding and really made our stay unforgettable. The day tour to the clams and turtles is a must and the resort guides are so knowledgable and were very understanding when I was nervous of the deeper water. The tropical breakfast was just great for the very hot weather and I gauged on all the fresh fruit. The resort lunches and dinners were generous and the sashimi and oka deserve a mention for freshness. We also attended a traditional samoan buffet tonaai( Sunday lunch) and it was just lively to sample samoan food. Cant wait to return to return to paradise! fa'afetai to everyone at the resort for making our vacation so memorable.

We stayed at Sinalei Reef Resort for a few nights after a horrible experience at the Tanoa Hotel in Apia. Our initial thoughts were to escape the issues we had at the Tanoa Hotel of Dirty Rooms, Rude staff, Poor Food menus and Rude staff. We had looked on line and reviewed Sinalei as a place we could indulge in before flying back to Fiji on our way back to Sydney. How wrong were we to choose Sinalei. Not only was it triple the price per night but fell way below our expectations. Where do I start on the negatives........We arrived, took an hour for them to check us in, lady that checked us in was pleasant but had no idea on time, we were then handed our Key, they had no electronic keys to rooms, we found our way to a beach bungalow, gardens were nicely manicured but the room was DATED, DATED, very old and in need of a refurbishment, for he prices they charge this was not HIGH END, MORE 2 STAR. Ive travelled the world with my wife and this was below par. Im big on fresh crisp linen but am afraid Sinalei had old duvets, old pillows which you could smell the mustiness of the previous guest, pillows were old, mouldy. Sheets old as well as seemed they had Been there for years on end. Open aired tower was full of mosquitos and at night where you had the lights on in the room attached an array of colourful insects including centrerpedes and millipedes. Pool area was lovely and fresh. Bar service at Uncle Harrys bar was poor, had to go up each time and ask the bar staff to serve you a drink, much of the Time they were playing Island music which was fine but if your paying top dollars you would expect decent service. We at all our meals here, not bad but not fresh either. I had the steak and my partner the fish on our first night, both items were not fresh at all. Took nearly two hours for the mains to come and were were one of three couples dining. Next day we had breakfast and I ordered the eggs scrambled, Im pretty sure the eggs were pre powdered eggs as this did not taste like scrambled eggs. On our last day we met the owner as he said he was, my partner food him very sleezy, elderly chap who took more attention to her then our comments and views on how he could better the resort. Overall a nice setting but rooms need a major upgrade, major as it is not 5 start but more 2 star, service needs a major overhaul as does the POOR FOOD. Dated................and NOT WORTH THE MONEY THEY ARE CHARGING.