4 adults currently in the middle of our stay here...we leave on the 10th June. The first night and day we were so happy to have booked this (a special treat for my 40th birthday and belated honeymoon). Reception and check in was smooth, we were shown our rooms (the other couple got fruit and wine...we had only soft drinks in our room which was a little hiccup.) Day 1 despite not being able to get a sunbed at any pool or on the beach we had the most delightful food at Candia restaurant in the evening on my birthday. We did find our first day hard...everything is a qr scan...all menus, directories, map etc...you do have to figure everything out for yourself...and the rest of the time you get revered to concierge. there's also no info on hotel entertainment either...it makes things hard to plan. Day 2 On check in we were told we could book the other 2 restaurants for our dinners..by day 2 EVERY RESTAURANT is fully booked. The main restaurant is lovely, the food is delicious but it's not the same as a restaurant experience where you can dress up for dinner and enjoy the time with loved ones. The eception just told us that the hotel is very busy and that was that...there was a real lack of empathy. It feels like the main directive is to make it as hard as possible for guests to fully take advantage of what is advertised on the website. I wouldn't be surprised if it was a 2 restaurants policy per room. Had we known that you need to book 3 weeks in advance, we would have but even prior emails to the hotel before we arrived took a few days to be replied to. The hotel is beautiful, well maintained and the restaurant and bar staff are all wonderful but I doubt we would recommend it to others...far from relaxing, it's been quite hard work.
滿意
58 評價