柏林Museum of Colours e.V.附近酒店

我為了一個伊拉斯謨+計畫在這個地方住了九晚。我們得到的房間有一個私人浴室。我和另外兩個人共用的房間不是很寬敞，但整體來說還不錯。浴室還可以。休息室也很不錯，我們可以在那裡與團隊的其他成員一起放鬆。

Loved it, really relaxed, clean and super friendly, great location and the front lounge is a really great place to hang out. I have nothing but good to say about the staff who really made our stay. Train station across the street is very very handy.

I loved this hotel at first sight ! BIg and clean rooms with a fantastic breakfast ! i missed sauna but friends of mine confirm me that they spend there a great time ! Be there during an event has been really pleasant ! Well served with taxi due to far distance from city center.

客觀説是我在柏林舊住的性價比很高的一個酒店。酒店的設施環境，位置都非常好，下樓就是德國廣播電視塔。，亞歷山大廣場，步行到柏林大教堂很近，距離過大景區確實非常近，很方便。出門就有公交，地鐵，出行很方便的。

在我們探索柏林的同時，在這裡住了4晚。步行至東柏林市中心。靠近車站，步行5分鐘。 房間很小但是很緊湊。乾淨，有一些英語頻道的電視。還有德國的空中運動1和2！ 浴室是5星級。降雨淋浴和地板下供暖！ 床很舒服，但是cld可以用更好的枕頭：-/ 早餐很好，有新鮮水果，雞蛋火腿和奶酪。 強烈建議並再次使用

這家酒店有5個房型,我訂的是行政公寓,如果第二頂級房型的話。我是單人旅行,但是喜歡房間佈局和額外的空間。我入住了30/03/223晚,被分配了107房間。一打開門,我立刻覺得它與我爲行政公寓看到的圖片完全不同,它足夠大,但只是不是我預期的。廚房區被一個百葉窗鎖在上面,我覺得很奇怪。我剛剛在房間裏待了5分鐘,就出去探索了。我向接待處詢問廚房是否有人找,他們問我是否想把它解鎖,是的,這就是我預訂了那種房型的原因,冰箱隔間用來放冰塊和冷飲。我大約5個小時後回來,廚房確實沒有鎖。我正要去洗澡,找了應該在房間裏的浴袍和拖鞋,但是什麼也沒有。就是在這個時候,我確信這不是我預訂的房型。我檢查了手機,看規格說明,確定我被給了錯誤的房型。我去接待處詢問並和值班經理交談,他打印了2頁來顯示行政公寓和公寓(最高房型)之間的區別,儘管相同的圖片被用來宣傳這兩種房型,有一些不同,他說我的房間比酒店大多數房間都大。我仍然不確定,但接受了他說的話,我收集了浴袍和拖鞋,他們還沒有在房間的原因是持續的Covid限制。我仍然覺得我處於房間房型中,它很大,但很多房間被溼房間佔了,這適合輪椅用戶,這使房間成爲一個笨拙的空間,有很多死空間。結果,我的航班取消了,最後只住了2晚,所以沒有進一步追求。回家後,我檢查了網站上的房間規格,107房間不符合廣告中的規格或儘快在圖片中。兩個主要原因。1)行政公寓有沙發/沙發牀,最多可睡3人,107房間沒有沙發/沙發牀,這個房間最多只能睡2人。2)行政公寓有獨立的座位區,有桌子和椅子,您可以坐在那裏吃東西,圖片上也清楚顯示,這個不是107號房,唯一一個座位是桌子旁的一把椅子和另一把椅子,我覺得107號房是適合輪椅使用者的高級房,但是由於我是單獨旅行者,所以不需要睡覺的能力,所以被給了我。我希望沙發/沙發牀可以坐起來放鬆,這就是爲什麼我預訂了一個房間,裏面有這個。我只是寫這個評論,因爲3封電子郵件沒有回覆,一個到novum hotel 10/04/22,兩個直接到酒店12/04/22和20/04/22。我確實注意到酒店在這裏對一些評論做出迴應,所以也許你可以像我一樣給我回信

本來定的是主火的那家，結果那家因為疫情關門了，給換到了這家。周邊挺安靜的，前台的大爺英語也很好，房間也算乾淨。不過不太舒服的是服務生一大早就開始打掃衞生，吸塵器特別響，不到九點鐘的時候甚至直接開門進來了……退房時間中午11點，入住時間下午2點，有必要這麼急着打掃嗎？

我總是在媽媽拜訪柏林時為她預訂這家酒店，它靠近不錯的商店和咖啡館，並且在不錯的地區。工作人員非常樂於助人，第二天還會打印她的登機證。她通常不預訂早餐，因此無法對此發表評論。

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.