Verified traveler
2024年2月20日
There is a sign at the front desk that clearly states all rooms are non- smoking and there is a $250 cleaning fee if abguest smokes in the room. When we walked into the room it reeked of cigarette smoke. I went to the front desk to see if we could change rooms. Unfortunately, there were no other rooms available, we had no other option but to stay the night. The staff member gave me air freshener spray which only worked for a few minutes and then the smoke smell would return. When asked in the morning at checkout how my stay was, I told the staff the situation about the smell. No apologies were offered. We were charged over $300 for a substandard room. Very disappointed.
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