Aspen Grill Visit 1 Steak was half cooked - one half cooked, other half raw and cold. Waiter missing to rectify, then disinterested. Visit 2 Forgot one persons main, finally brought it after dessert. Ribeye steak cooked well but bad quality meat. No apology for missing persons main. We meet with the management to discuss issues assured they will be rectified. Visit 3 Improved but left drinks at side of table so we had to serve ourselves. Baked potato arrived with unidentifiable meat in it. Told meat was pork. Later told meat was not pork. Baked potato had no warning on the menu there was any meat in it at all. Visit 4 Excellent food. But we’re informed baked potato has pork which cannot be removed. After not ordering it we’re advised it is not pork. They truly are clueless. Visit 5 Assured there would be a vegan dish available for our friend. Upon arrival waiter unable to assist and suggests pasta with mushrooms or salad. We order dips, a salad starter and a steak tartare starter. Pasta main and three steak mains and a burger as well as some side dishes. Asked for cold water, it arrives room temperature. Food arrives in the following order: - Dips - Salad and pasta - Steak tartare - Vegetable sides and burger - Steaks which are blue/rare and room temperature in the middle (ordered medium rare) Upon complaining about the steak we are told the middle is temperate. They are not medium rare as ordered but this is not acknowledged. They agree to recook one steak which results in it being cooked properly but tough meat. The others are not replaced. No excuse for the order the dishes arrive in and having cold side dishes with the delayed mains. Or having to eat a starter with the main course. Head chef advises us after we have all eaten he had a dish prepared for our vegan friend, waiter completely oblivious. I ask for the bill. It is finally provided after 45 minutes and asking THREE times and they have the audacity to CHARGE for two badly cooked uneaten and very expensive steaks. Absolutely livid. They have a few excellent chefs and waiting staff. The rest are completely untrained, I don’t think they even know what a restaurant looks like and they have no place in any kind of customer service whatsoever. If you are lucky you can have an excellent meal but most of the time you will have endless issues with no ability or desire to rectify them. Such a shame the place has potential but is staffed by completely incompetent, argumentative and ineffective staff. DO NOT TOUCH THIS PLACE.
滿意
16 評價