Called the hotel a few weeks before our stay for information and landed speaking with Tabatha. She is a delight on the phone. We are typically Marriott members, but were interested with how close this location was to the beach. We did not realize until we arrived that Tabatha was actually management answering our questions. She was so helpful in knowing the area and giving advice on what to do. So helpful and made our stay great. We got to see her through out the stay and some other staff, we arrived just before and stayed over the storm known as Debbie. Alot of guest were fussy but everytime Tabatha and a girl who I cannot remember her name always handled it with grace and poise without getting upset. The hotel is a little on the rough edges but we were told they are doing a full renovation. Between all the feedback and attention we shared with Tabatha this has become our new destination spot and we can't wait to come back after renovations. A housekeeper named Bobby was constantly ready to help if we needed extra towels or supplies brought to our room. Breakfast seemed to have more than what our normal Marriott fare included. We would like to see some more gluten free options but when you travel with certain conditions you know to pack for those occasions. This property is close to the beach and food. Has a Harris teeter and a target in walking distance. Property owned parking lot. Kind of hard to get parking late at night.
There was coffee service in our room. We used it one morning and left two dirty coffee cups in the bathroom. When we returned that evening the dirty cups were still in the bathroom uncleaned. Additionally the bathroom counter appeared not to have been cleaned by housekeeping. When I complained management apologized and provided us with a complimentary breakfast the next morning. We left the dirty cups in the bathroom and used the paper cups that were also provided for our coffee the next morning. When we returned that evening I was appalled to find the dirty coffee cups still in the bathroom. For two days housekeeping failed to clean the cups. They also did not replenish the coffee supplies. The hotel was lovely but housekeeping was terrible.
We arrived early (hours before check-in) at our hotel. Front desk employee Khadijah was our friendly contact who helped to check us in and place our luggage behind the desk while we awaited our room. She suggested local areas we can review via walking which included the pier. When we returned from our walking excursion, Khadijah asked if we were ok with a top floor and completed our room checking-in. We asked for additional bath towels and she was able to provide them immediately. It was less than ideal to walk in the hallway towards our room to see dirty linens in the hallway for multiple rooms. We had 2 queen beds with extra space which was helpful for our suitcases. Everything in our room was clean and refreshed. When walking throughout the hotel, the staff was always friendly and accommodating.
Hotel Indigo 查爾斯頓 - 快樂山是結束一整日忙碌的行程或工作後放鬆身心的好去處。 酒店鄰近市內部份熱門景點,距離約克鎮號航母1.76 km、距離Patriots Point Naval & Maritime Museum1.60 km,距離Mount Pleasant Memorial Waterfront Park亦不過是521m。房間內不可吸煙。您可以在住宿的游泳池曬太陽或盡情暢泳。另外,一定不要錯過它的鹽水游泳池。 健身室於開放,讓住客可以好好鍛鍊身體。這裡有餐廳,為您的住宿提供各種餐飲選擇。 不想外出?享用由住宿內的餐廳精心準備的送餐服務和美味佳餚。 到酒吧小酌一杯,為忙錄的一日畫上完美句號。住宿提供24小時前台服務。 住宿設施齊全,提供行李寄存和洗衣服務。查爾斯頓國際機場距離機場僅24 min車程,是最近的機場。 如果您打算開車前來,可以考慮停泊在免費停車場。
BBeth G2024.08.15
We absolutely love this hotel & have stayed here anytime we come to Charleston. It’s nice because it’s away from the craziness of downtown and gives off resort vibes. The staff is wonderful. Tonya Williams at the front desk is always so helpful. She goes above & beyond to make sure her guests are completely satisfied & happy. Hotel Indigo is lucky to have her.
度過了一段美好的時光,住在海港碼頭,大部分時間一切都很好。我唯一的抱怨是,我們的房間沒有刷新,不得不請前台確保它完成,也是來自 AC 的房間裏的水坑,但曾經報告說它立即修復了。魚屋簡直令人難以置信,週二的牡1美元!扇貝和利索托離開這個世界,玉米麪包放在我吃過的最好的煎鍋裏!並且喜歡約翰尼在橋酒吧,超級友好,很好,有趣,很棒的服務。很棒的飲料和很棒的氣氛。有一個建議是,每天早一點時間乘坐班車,直到下午2點才有班車,每天都要乘坐水上出租車,只是想一下!迫不及待地想回來住在海灘俱樂部!
滿意
106 reviews
4.3/5
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4.4/5
滿意
訪訪客Very smooth check in, the check in staff is friendly and the check in was fast. The hotel room is like a studio apartment room with kitchenette and big refrigerator.
We enjoyed our stay there.
I've been making annual trips to Charleston for a decade, and this hotel is always part of my plans. It has an ideal location in Mount Pleasant, just over the bridge from downtown, and in fact there's a stairwell that goes directly from the property onto the bridge walkway. It's also been consistently clean and comfortable. My stay was in room #317, which is one of their larger two-queen suites with living area and two TVs. The suite has a sectional-style sofa, which is ideal if meeting people while in town. The bathtub is nice and wide, and the trash cans are of a good size - the seemingly minor things that can still make a stay more enjoyable. I had no issues at all during my stay. One minor note - there's no freezer section for the in-room fridge, so plan accordingly. This hotel has always had one of the better hotel breakfasts, and that hasn't changed. Nor has the breakfast lady, who's been working here since I began my yearly trips and who rememebers me from all my past visits. The staff all around is friendly and helpful, in fact. The Comfort Inn & Suites Patriots Point has always been a clean and reliable hotel to stay at for my yearly trips to the Charleston area. Thankfully, that hasn't changed, and it will continue to serve a key role for my future visits to the city.
This is a good choice for a cheap no-frills hotel but we will pay a little more for someplace better next time. The so-called non-smoking room smelled of smoke. Toilet had hair on it. Ceiling was peeling in places. Bathtub spigot was loose. Bed was fine. This was really nice about 10 years ago when it was renovated. But looks like it hasn’t had any serious maintenance since.