普拉亞德爾卡曼Cenote urbano附近酒店

這家酒店很好，床很舒服。自助早餐很棒，服務也很棒。有一個女服務員，名叫弗爾妮斯（Verynice），她是微笑最好的最好的女服務員。家政服務也很棒，我的房間總是打掃得很好。我有一個漂亮的陽台，可以俯瞰街道，並且在早晨，這裏很安靜。 。 。但。 。 。如果您想安靜與和平，這不是您想要的酒店。如果您想要響亮的音樂和屋頂游泳池，可以變成喧鬧的酒吧和舞池，直到中午或以後，那麼這個地方適合您。我當時在四樓，有時走廊裏有喝醉的女孩大喊大叫。整個晚上的大部分時間裏，人們都會聽到泳池音樂的重擊聲。它並不太麻煩，但是除了您必須付費的水療中心之外，沒有其他地方可以在酒店內享受安靜的體驗。管理層未解決或解決的另一個問題是我們安排從機場接送並送至酒店的交通。情況如此混亂，找回行李等了一個半小時后，我決定付錢給出租車，不再找私人護理來接我們。當我們開車去酒店時，我接到汽車公司的電話，責備我離開了那裡。我在多個航站樓（坎昆機場不小）尋找這位駕駛員時，幾次打電話給Reef 28，每次被擱置15分鐘，沒人幫我。該酒店從未解決此問題，而這種差勁的客戶服務反映在Reef 28總經理身上。

真是太不可思議了 特殊位置,工作人員非常快和微笑。 美食是美食!

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

酒店非常非常令人驚喜 就在海邊格一條馬路 屋頂泳池是我見過最美麗的無邊泳池 遠處的海近在咫尺 熱鬧的第五大道就在腳下 疫情期間小鎮上幾乎沒有任何遊客 店鋪都關掉 這個酒店提供了路途中的最大安慰

酒店臨海，風景如畫，特色雕塑點綴，值得入住。房間低層，綠植遮住風景，私密性好，出入方便。全包餐廳，選擇多，口味一般，可能是不習慣吧。酒店含幾個X公園門票，算下來很值。唯一不好的地方是按金退的太慢，直到我聯繫攜程平台去催，按金才退回來。

Sooo good Geni may so good and so friendly😍 接待人員很友善的說明規定跟費用 剛到進來會有冰淇淋可以吃 天氣很舒服 音樂很迷人 期待餐廳的食物 第一次來墨西哥 人都很親切 很可愛 飯店大廳很舒服喔～～～ 有一股SPA的精油香氣 飯店人員很熱情 ❤️🥰🥰🥰🥰🥰🥰 一直說 welcome home 🥰 讓我忍不住想多待幾天 期待接下來幾天的行程

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.