提供 Spa 服務的伊斯坦堡酒店

Overall, we really enjoyed our stay at the hotel. It is new, beautiful, pleasant and very clean. The room was comfortable, and we especially appreciated having a coffee machine — it may seem like a small detail, but even many good hotels in Istanbul do not have one, so this was a great plus. Unfortunately, however, the service currently falls noticeably short of the level of the hotel itself. 1. When we arrived, there was hardly any welcome at all. We would have appreciated a little more attention from the very beginning — even something as simple as a warm greeting. 2. Water and coffee were brought to our room only after the first night. On the following days, housekeeping did not come to our room at all, although we could hear the staff servicing other rooms on our floor. 3. It was my birthday during our stay, but there was absolutely no attention or even a small birthday greeting from the hotel. For a hotel of this level, I believe this is an important part of being guest-oriented and providing a good experience. 4. Overall, the staff were not particularly welcoming throughout our stay. Almost no one greeted us during our entire time at the hotel. The only time we received any personal attention was around 1 a.m., when we were returning from celebrating my birthday and a member of staff wished us good night. Unfortunately, that was about it. Before staying at this hotel, we stayed at another hotel in Istanbul, where almost every staff member we came across would greet us. Because of that, the difference in the level of service was especially noticeable. At check-out, we were offered a postcard and were given a red bracelet with an evil-eye charm. It was a thoughtful gesture in itself, but unfortunately, by that point it did not change our overall impression of the service. Especially since the gift is offered at check-out and guests are then immediately asked to leave a review. I simply don’t think it would be fair to leave a positive review about the staff when there are still such noticeable shortcomings in the level of service and attention to guests. That said, I would still recommend the hotel itself. It is beautiful, new and has a lot of potential. I sincerely hope the management will pay more attention to the service and the guest experience. It would be a real shame for such a beautiful hotel to lose some of its appeal simply because of a lack of attention to guests. I hope you will improve the service and maintain the high standard that this beautiful hotel deserves. With better hospitality, the overall guest experience could truly match the level of the property.

我們在德米拉伊酒店 (Demiray) 度過了非常愉快的時光。飯店地理位置優越，位於蘇丹艾哈邁德區，步行即可到達大奇觀 (Grand Bizarre)、香料奇觀 (Spice Bizarre)、聖索菲亞大教堂、藍色清真寺和托普卡帕宮。飯店靠近 T1 電車站。需要注意的是，酒店附近有一段陡峭的台階，谷歌地圖導航時竟然把我們帶到了酒店門口！我相信您一定能找到繞道的路線。屋頂露臺的景色非常棒，可以俯瞰伊斯坦堡的其他城市和博斯普魯斯海峽。我們的房間很大，視野也很好。

設施：插座很多，能滿足兩個手機，兩個充電寶和一個pad的充電。有免費水飲用，mini bar需要收費 衞生：不錯，非常乾淨。房間不算大但整潔。 服務：manager很熱情，介紹了酒店的各項服務和離景點的距離，還送了兩杯welcome drink，土耳其紅茶不錯👍。服務人員也很熱心，很棒。 環境：位於老城區，在前後的兩個街上都有門（後門需要刷房卡進）；附近有很多早餐店，離考古博物館、聖索菲亞大教堂、藍色清真寺、大巴扎、新清真寺等都很近，步行十分鐘左右就OK；旁邊就是地鐵站，去SAW Airport 很方便。

客房一如既往很舒服，衞浴系統很贊。酒店風景也很美，尤其在早餐廳，最裡麪的那個角落，能看到海峽，真是賞心悦目的早飯時光。如果非要説缺點，那就是進入伊斯坦堡的裏思卡爾頓酒店居然要嚴格的安檢，人和包都要安檢的那種，這個讓我大吃一驚！！後來才知道，原來很多外交官住這裏……所以……你懂的。酒店送的各種巧克力，見圖。洗護用品帶走每瓶45歐，在酒店內隨便用。走廊裏有很多伊斯坦堡的舊地圖，孩子自己對着研究了好久，很有興趣。

這家酒店位於土耳其離展館大概8公里的地方，周邊吃飯的地方還是很多的，並且有個商場在邊上，銀行ATM附近也很多。酒店房間很大也很乾凈，可以説是一房一廳，早餐中規中矩吧，但是唯一不足的我感覺是酒店的枕頭，枕頭太硬太高，感覺都是塑料填充物，如果能提供乳膠枕那就更好了。

非常滿意，酒店還送了一杯酒，酒店可以看對面最美清真寺，完美的旅行！服務人員態度也很好，真得非常推薦，差點退掉其他地方的酒店再住這裏，真得特別好的地方。但如果有行李，可能有上坡路有點點難，但酒店裝修服務衞生我都很滿意，性價比很高！

好住,只是到房間的音,窗戶不關好,聲來自外面非常不安

這家飯店非常漂亮、豪華。所有工作人員都很友善且樂於助人。如果要說的話，那就是距離著名景點有點遠，而且房間裡有時會有污水味。我不知道他們是否可以改進這一點。 總的來說，我們在那裡住得很愉快。我們享用了晚餐、屋頂酒吧和早餐！

отель 👍 все чисто приятно и надежно! все транспорты есть все доступно . ежедневно уберут, персонал молодцы!цена очень хорошая , моря рядом. бассейн отличный!в комнате мне понравился

對面的夜店，太吵了，音樂聲至少三點結束 其他都還好 房間很大，設施齊全