I'll call this 4.5 stars rounded up. I was here for a business trip, so will also mention the aspect of having a meeting at the Russelior. ROOM: I'd give my room 4 stars. It was super comfortable. I was fortunate to have a small balcony, and sat out there almost every day after breakfast to read for a bit before needing to go to work. I requested cleaning several times (not every day), and was very happy with the job they did with that. The bathroom and WC are like what one would find outside of the US -- shower, bath and sink in one place, toilet in the other. I agree with a review I read that the WC is funk because of how the door is placed; it's challenging to close the door. Cons in the room: Lighting is very low, especially in the bathroom. I imagine this is to hide the fact that some upgrades are needed in the bathroom -- but everything worked and was clean. DINING ROOM: There are tons of options at every meal, including authentic Tunisian dishes. Staff: 500 stars. What a lovely group of individuals! Aside from preparing and serving dishes, they taught me a bit of Tunisian every day. I wasn't just greeted politely at each meal, I was treated warmly. They recognized me, and by day 3, I'd come in to breakfast and they knew which table I was making a bee-line for; they'd be ready with coffee the way I like it, etc. Great senses of humor and wonderful service. The food is seafood heavy -- and the staff remembered I have a seafood allergy, so they'd point to the dishes I could have each day. They put a range of salads out as well. RECEPTION/OTHER STAFF: Wonderful. The front desk team was very helpful throughout the week. The hotel was spotless, and we saw people cleaning at all hours of the day. BUSINESS SETUP: We had reliable WiFi the whole week. We used a smaller meeting room, and again, the staff brought everything we needed. Tech was super easy to use. They came to clean when we were on breaks. Overall really good. I didn't experience the spa or the pool -- it was too cold to be outside by the pool, and we were too busy to take advantage of the spa! But if I am able to get back to Tunisia, I think I'd stay here again. [ONE THING: This is about Tunisia, not about this hotel -- but I wasn't prepared for how many people smoke cigarettes here. The hotel rooms are non-smoking, but people smoke on their balconies, as well as outside on the pool level. If you are sensitive to cigarette smoke, I'd recommend you tell reception that when you make a reservation so they can hopefully get you to a room that isn't over a gathering area!
79 評價