哥倫比亞玻利瓦爾省的3星級酒店

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

這個地方簡直太棒了。我和我的女朋友決定在哥倫比亞的前兩晚住在這裡，我們對我們的決定感到非常高興。我們住在非洲套房——房間很乾淨，裝潢精美，很有魅力。床很舒服，所有的設施都如廣告上所宣傳的。但這只是冰山一角。這裡的工作人員確實值得給予好評。我們到得很晚，甚至在我們到達之前，店主馬庫斯就及時回復了我們有關辦理入住的信息。地參觀了這家BnB，非常滿意。他為我們安排了這趟旅行。這是一個多麼美妙的人。隔天早上，我們吃了一頓美味的早餐，早餐做得恰到好處，並受到了酒店裡的烏龜的歡迎——一個可愛的小傢伙，還有馬庫斯，他和電話裡一樣熱情友善。當我們離​​開時，羅曼正在工作，並為我們安排了一輛出租車到公車站，並且同樣友善和樂於助人。我可以繼續說下去，但幫自己一個忙，預訂這家家庭旅館。下次我回到卡塔赫納時我會再回去 - 以及此後的任何時間。

All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light. There is also no desk in the room. Otherwise the room is decent and clean. The breakfast is simple but good with coffees, juice some fruit and an omelette. The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe Check in strictly at 3pm even if the room is available 😅

My stay at Ithia was very enjoyable. First time in Spain. The hotel is about 25 mins away from El Dorado Airport and check in was very smooth. My spanish is very basic but the staff was very patient and answered all of my questions. It is conveniently located right next to Museo National and within walking 15-20 mins walking

如果我能给你超过 5 颗星，我会的。说实话，一般的优秀酒店。 无可挑剔的服务、美味的食物、干净整洁的设施、舒适的房间，而且位于一个非常好的区域。 唯一可能改进的是 WiFi 覆盖范围，但这是一个最小的细节。

整體來說很紮實，但有點簡陋。 房間裡沒有拖鞋、長袍或水。 感覺就像只有兩個電視遙控器和一個空的酒吧冰箱。 浴室設施也很基本。 位置去機場和其他地方都很方便，但酒店本身周圍不多。 早餐很美味，但場面很忙。 東西總是用完，煎蛋捲生產線很慢，桌子大多不乾淨，也沒有餐具。 這可能聽起來很糟糕，但還算令人滿意

Overall, a comfortable and enjoyable stay. The hotel is in a quiet and safe area, close to the port and only a short taxi ride from the historic centre. The room was spacious and clean, and the staff were very welcoming. Breakfast was good and the rooftop area had a lovely view. The only downside is that there are not many restaurants within immediate walking distance, so transportation is needed for dinner and sightseeing.

The old historic centre of Cartagena de las Indias, is very expensive thus this was an affordable option. Uber and taxis are also affordable. The breakfeast was very good. The personnel is nice and does not want to cheat you. Airconditioning is working well in this town where temperatures are around 32 degrees. Nice view from rooftop. An Arentinian friendly place in Colombia

El hotel es limpio, y ordenado. Su personal es muy atento con los huéspedes. Pero deberían ampliar sus horarios de Check-in (es muy tarde) y de Check-out (muy temprano). A pesar de eso se me permitió usar las instalaciones (baño) ya que regresaba de un tour pasado el check-out pero pude usar una ducha. En resumen, muy bueno pero con ese detalle a mejorar de sus horarios.

我很高興我住在巴魯爾特酒店,酒店的所有人都去了 超友好,早餐很,如果有問題酒店工作人員總是給我建議,這是絕對安全的地方。我住在酒店兩週,兩週都沒有一次事件。我非常感謝酒店的員工,並建議酒店爲大家跳舞。