意大利威尼托大區的3星級酒店

傍晚接我們的大巴司機態度奇差，服務這方面一星都不想給他。我們預訂了接送服務，已經在線扣款成功，訂單頁面也顯示是確認的狀態，但是不知為何當時就是跳轉不到車票的頁面，一直顯示error。也許是我們用的德國流量卡，又或許酒店網站問題（第二天我們離開酒店後又試了下就成功跳轉了。。。。。。）。但當時大巴司機就很刁難，你們懂嗎？反覆和他解釋，給他看訂單確認的頁面，他説這又不是他的錯，他不管你什麼原因，他衹看車票那個頁面，那不耐煩的語氣和眼神任誰都淡定不了。於是我老公和他產生了爭吵。我試着緩和氣氛，我和他説我明白這是你的工作，這確實不是你的錯，但我話還沒説完，他直接用手指着我的鼻子瞪着眼睛開始大聲説，是的，女士，這都是你的錯。然後他坐回駕駛位開始用意大利語自言自語，但那口氣就像是在説某種侮辱人的話。**，我聽後當時也炸了。。。。我們飛到米蘭又專門做火車來威尼斯可不是為了來看他臉色。特殊情況就不能特殊對待嗎？我相信這種人衹是個例，但這個例外已經把我們的假期某種程度的毀掉了。早上送我們的大巴司機就很好，同樣的問題，他讓我們上車了，還説有時候會有這樣的情況發生，所以人和人是不一樣的。現在説説酒店，酒店位置離火車站步行有二十多分鐘，自駕的話會更合適。酒店內部設施還行，廚房配置應有盡有是我最滿意的地方，但其中一個馬桶沖不了水，淋浴頭時冷時熱，隔音效果很差畢竟是木頭屋。酒店有泳池有內部商店和餐館，周圍很偏僻，沒地方逛，衹有農田和居民區。前台接待服務很好。

We’ve stayed in many hotels and apartments around the world, from tiny rooms to beautiful villas, and this was honestly our first experience like this. We arrived around 2:30 PM, right after check-in time. There is no elevator, but that’s completely understandable for an old Venetian building. We carried our luggage to the third floor, and while my wife was speaking with the host, we suddenly found out that the bathroom was shared with another room. This was a huge surprise for us because on Trip.com the booking clearly mentioned private facilities in the room and a shower. Only later did we realize that the bathroom was actually outside the room and shared between two rooms, with separate keys for the wooden bathroom door. The bathroom itself was clean and decent, but for us this completely changed the experience. We have never stayed in a place with a shared bathroom before, and finding this out only at check-in was very disappointing. Another frustrating point was the check-out policy. Check-out was at 10:00 AM, which we already knew from the booking, but honestly this was only the second time in my life I’ve seen such an early check-out time — and I’ve probably booked more than 200 hotels. I think the only earlier one I ever had was 9:30 AM. I genuinely do not understand why there needs to be a 4-hour gap between check-out and check-in for cleaning a room that does not even have a private bathroom. On top of that, the host said it was impossible to leave luggage after check-out because she had “negative experiences” before. So after an already disappointing stay, this just added another layer of inconvenience. Other downsides: * terrible pillows — sleeping felt like your head was at a 90-degree angle; * extremely poor sound insulation, you can hear literally every movement from other guests; * in the shower there was nothing except hand soap near the sink — no shampoo, no conditioner, no basic amenities. Positive points: * very good location; * the room itself was clean; * coffee was available in the room. Unfortunately, the bathroom situation completely overshadowed all the positives for us. Because of that, I would rate this place 2/5.

到了威尼斯後，要搭類似捷運的，全部只有兩站，在第二站People mover下車，走路約10分鐘就到飯店了 飯店非常新，住在飯店的客人幾乎是美國人，可能因為是美國飯店集團 早餐6:30開始，非常豐盛，每天有不同的新鮮水果 可以買一天或兩天的ACTV票券，其實從飯店到威尼斯著名景點用走路都可以到 但是如果不願意走，那很適合買一日或兩日券，因為在飯店附近可以搭船或捷運去這些景點 這樣的飯店價格非常便宜，因為房間新、附早餐、附近又有2號船可搭

We had a great experience staying at this hotel! Although it's rated as a three-star property, keep in mind that it’s three stars in Venice—which is definitely not the same as a three-star elsewhere. The charm and quality here exceeded our expectations. You won’t find a lot of reviews about this hotel, but I did come across a YouTube vlog by a mother who shared her family stay here. She said it was a really good choice—and she turned out to be absolutely right! We booked a Prestige Room with Canal View and specifically requested Room 101, which we saw on TikTok or YouTube (can't recall exactly where). The photos already impressed us, but the reality was even better. The ceiling was much higher than expected, which gave the room a beautiful, airy feel. The hotel still shows older pictures online, with an outdated TV, but we were happy to find a newer TV already installed. The amenities were excellent—truly some of the best I’ve experienced in a hotel of this category. Breakfast was on the smaller side, but absolutely sufficient. The cakes and pastries were quite decent, and having them in such a beautiful, old-style interior made it feel like we were stepping back in time—in the best way possible. A huge shoutout to the staff, who were all genuinely kind and accommodating. We felt their hospitality in even the smallest gestures, and it was very much appreciated. Lastly, the location is unbeatable—just a short walk from the Rialto Bridge, close to everything. Being so near the heart of Venice made it easy to go out and explore, then return to rest and recharge. It's also conveniently close to shopping areas, which is a nice bonus. All in all, this hotel was a hidden gem. If you're looking for a stay that combines charm, comfort, location, and authentic Venetian vibes, this is a fantastic choice. That mother on YouTube was right—it really is a great choice!

我很早就到了飯店，本來不能入住，因為還沒打掃乾淨，​​但他們給我看了另一層樓的一個房間，已經打掃乾淨了。他們非常友善和靈活。 離中央車站很近，所以即使你有隨身行李，也可以步行前往。 房間很乾淨，設施還可以，但沖廁所很難搞清楚，水龍頭也很難轉動。

住宿我通過Trip.com共支付了199.13歐元,這包括提前在線支付的185.13歐元,在當地額外支付的14.00。 然而,當我們到達住宿時,我們意外地被要求額外支付66.20歐元。 Trip.com預訂過程中沒有明確披露這筆額外費用,特別是沒有明確說明我們到達時需要額外支付66.20歐元。 我最終支付了€66.20,儘管我不同意額外的費用,原因是我們已經在住宿,需要住的地方。我不想冒着被拒絕進入公寓的風險,也沒有住宿。 當時還告知了房東/物業經理,之後會和Trip.com澄清此事。 因此,我要求您調查此事,並全額退還額外的€66.20,前提是在預訂過程中沒有正確和透明地披露這筆費用。 我還要你澄清: *爲什麼預訂過程中沒有明確披露€66.20費用? * 歐元66.20的收費具體是多少? * 爲什麼此金額僅在抵達時才要求? *根據Trip.com和物業之間商定的條款,這筆額外費用是否實際上允許? 請提供書面解釋,安排退款€66.20。 我還想明確指出,我支付了額外的數額,只是因爲我已經在財產上,不想冒着沒有住宿的風險。因此,我的付款不應被解釋爲接受在我的原始預訂下適當披露或有效收費。 感謝您調查此事,期待您的回覆。 親切的問候,

我們到達了我們住過的最貴的酒店（3人，2個成人1600澳元），一樓沒有電梯到我們的房間。 我費力地把兩個行李箱搬到一樓的房間，沒有接待處那位紳士的幫助。如果我們年紀大了並且無法攜帶我們的行李箱，這將非常困難。 臥室裡的無線網路不能用，只能在公共區域使用——儘管我們被告知可以。 臥室床邊的牆上有許多被壓扁的蚊子。 蕾絲窗簾上有幾處香菸燒過的痕跡。 床單上有香煙燒過的痕跡。 電話聽筒線未連接至電話 - 我嘗試修復它，但它無法留在插座中。 保險箱壞了。 使用保險箱的說明太舊了，你無法閱讀它們。 淋浴不能正常工作，所以我不得不打電話給接待處的人來幫助我們讓它工作。 你必須離開淋浴間才能取沐浴露/洗髮精/肥皂。淋浴間沒有地方可以放置這些物品。淋浴間根本沒有空間。我把浴室的凳子搬到上面，把沐浴露放在上面，兩條腿從凳子上掉了下來。 衛生紙架無法固定衛生紙並且它不斷掉落。 浴室垃圾箱又壞又髒 早餐一直供應到上午 10 點，麵包用完了並且沒有更換，而且這是在上午 9 點之前。 我是一名旅行社，為許多客人預訂了世界各地城市的住宿，包括威尼斯 我很沮喪這家旅館的標準非常差，感覺它毀了我在義大利的美好假期的結束。 如果您能為我們下次透過 trip.com 預訂飯店提供積分，我們將不勝感激，我們正在預訂 11 月的亞洲之旅。 最親切的問候

該位置非常適合抵達義大利和前往機場，車站就在對面。 窗外景色 5+ 聖馬可廣場就在附近。 溫暖（！！！）在義大利的冬天很重要 他們餐廳的早餐很好。 24小時接待👌 一切都有點吱吱作響，鄰居的聲音都能聽到——但對於這樣的價格和品質比（與左右相鄰酒店的價格相比），我認為一切都很好❤️ 我肯定會回來不只一次❤️

我和11歲的兒子獨自旅行，整個住宿體驗還是非常不錯的，因為我每天行程很滿，所以我對住宿的要求就是床大、安靜、無異味、方便洗澡、方便洗小件的衣物（短褲襪子什麼的），這個房間基本滿足我的需求，旅館離聖馬可廣場非常近（步行5分鐘），有個可愛的陽台晚上不想開空調可以開窗户，早餐非常不錯（我現在控糖期間所以衹吃無糖酸奶、西紅柿、黃瓜，麥片和火腿，咖啡不錯，還有一個水機可以出來有水果氣味但無甜味的礦泉水很贊😎還有個隱祕關卡-需要橙汁和炒蛋培根可以單找服務員要），缺點是沒有飲水機

La ubicación es ideal, se llega rápido caminando desde el bus del aeropuerto y a todos lados caminando. Hay bares alrededor y es una zona tranquila. Lo que podría mejorar son las instrucciones del check-in, ya que les contacté con bastante anticipación por la app para hacer el check-in y aún así tuve problemas al llegar. Lo bueno es que responden y solucionan rápido, debo destacar eso. La vista desde nuestra habitación era preciosa, daba a un pequeño patio. Recomiendo sin dudas