柏林Bosebrucke附近酒店

This was our third time in Berlin. We stayed 3 nights in Zarenhof hotel. We were supposed to stay 4 nights, but we had to leave a day earlier. The hotel didn’t charge the night we left earlier, so a big thank you to the hotel. The hotel is located in Prenzlauer Berg right beside the metro/U-bahn. (U2) The area is safe and really cosy. Your are within walking distance of Mauer Park. Speaking of Mauer Park. Try to go there on a sunday, you won’t regret it. Check in and checkout was quick. We stayed two adults and two children in room 308. A spacious room with a little kitchen and a refrigerator. The room was clean and we had a balcony which was very nice in the mornings and evenings. The breakfast was nice with a fine selection of cold and warm food and drinks. But the the breakfast staff. Wow I didn’t see one smile from either of them. No friendly welcome or anything. They really ought to lighten up a little. Wi-Fi is free and the connection is good. You have access to a parking garage nearby for approximately 15 euros/night. We enjoyed our stay and wouldn’t hesitate to stay at Zarenhof Hotel another time.

酒店緊挨着希特勒的地堡，希特勒最後的時光就在這個地堡裏度過。旁邊都是各國大使館，位置沒得説。 晚上房間有點冷，可能是沒來暖氣吧^_^

地理位置優越，方便遊覽市中心，距酒店 3 分鐘路程的地鐵站。工作人員非常友好，清潔度很好，唯一的缺陷是房間很小。總體來說多於正面評價。

參觀我們的女兒時住在這裏,從字面上來說,距離U Bahn車站幾步之遙,所以不能再方便了。工作人員非常樂於助人,專業,24小時接待。您有進入房間的密碼,很棒,所以沒有鑰匙或卡片可以丟失!我們的房間一塵不染,牀上有質量很好的牀單。房間很溫暖,外面是-6 C,但我們也可以打開窗戶呼吸新鮮空氣,我們喜歡,因爲很多酒店不允許這樣做。我們沒有吃早餐,所以不能對此發表評論,但有小吃和飲料如果你需要,可以在接待處購買。當我們訪問時,一定會再次入住。

剛剛在這家酒店住了五晚,體驗很好。工作人員對週邊地區和柏林都非常瞭解。我的房間很棒,早餐也很棒。行政酒廊儲備充足,工作人員樂於助人。強烈推薦這家位於市中心的酒店,供您下次訪問。

Everything without a problem. Good breakfast. Elevator. Only a few parking spaces. You can park on the street. Pleasant surroundings of single-family houses. Perfect for a short stay. Quiet, no parties.

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

I loved this hotel at first sight ! BIg and clean rooms with a fantastic breakfast ! i missed sauna but friends of mine confirm me that they spend there a great time ! Be there during an event has been really pleasant ! Well served with taxi due to far distance from city center.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.