The property is a condominium not a beach resort. Our apartment was on the 5th floor and was in need of updating. I do not think anything had been updated since it was built. It was serviced most days with water bottles and toilet rolls delivered and the bed sheets changed frequently. The pool area was great, but was like getting into a bath it was so hot! There is no assistance with what is on offer in the area and no help with organising trips or how to get around using the transport available. There is no reception. The Jomtien beach area was not good with a very murky sea and very crowded sunbeds.