Peace to you 🌹
I just drop by here ,
To say Thank you for the good services during my stay !
There is no doubt in saying that communication, the keys part of daily life! The words whe choose , the way we speak .. it’s all really matters ..
some words simple , some actions tells everything.
Customer Service is about how we deal with humans , humans control by brain , heart ..
sensitivity, emotional, mood , feelings , Words , come profusely natural .. This is life
( do you see the sign fragile & handle with care outside boxes ) even machine , system if you deal without patience & gentle and manners ( the whole system ( Team , Organization ) failure , ERROR)
here,
Dear Hotel Armada , PJ
I'd like to compliment one of your employees, GSA Daniel for the excellent service he provided me last Night Mr.Daniels helped me to sort out my issues after I discovered that theres had been several disturbing made by the groups that checked in same date as mine , noisy and I barely sleep ...
recently I found out that I had a sleep disorder problems, I easily woke up from lite noises .. traumatized from previous incident.. Thank you for accepting me the way am I ..
3am I rang for mineral water , he appeared at door with water .
4.30 am I rang again , after few seconds again Mr Daniels answered , Mr .Daniels apologized & explained that the hotel is fully booked ( he was alone on duty & multitasking ( operator, housekeeping, front desk ) & promised me to solve the matters . he did solve the issue.
I have always been pleased with the service I receive at your branch. However, Mr. Daniel professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
I would like to nominate , Mr. Daniel as the best staff of the day @month. He is the asset of the company & the team have to look at him as an good example!
Very firm, attentive, multitasking & full of integrity !
🤞🏻 Finger crossed .
#kindnessisfashion
Congratulations,
Thank you 🌹
roses_are_rosie3