柏林Platz des 9. November 1989附近酒店

因為隔天定另一種房型，房務人員很貼心的幫忙換房間，我們不用特地跑回來，附近交通跟商店都非常方便！超推薦的

We have stayed at this hotel several times over the years. Recently for the first time after the corona crisis. Bornholmer Hof is still a perfect base if you want to explore Berlin. The tram stops almost in front of this cozy, somewhat older hotel and within five minutes you are at the combined S-bahn/U-bahn station Schönhauser Allee. A combined S-bahn and U-bahn only takes a five minute walk. It takes about twenty minutes to travel from the hotel to Alexanderplatz or Hackescher Markt. The staff is still friendly, the breakfast okay and the rooms and bathrooms are very clean. This year, because of our tour group and the extra space, we had two double rooms. Still, the question is whether we will choose this hotel again next year. The beautiful, quiet parking lot is no longer accessible to visitors. Of course we were helped to find a free parking space in the neighborhood (in front of the Embassy of Ghana, between a camper with a wheel clamp and a caravan), but with the disappearance of the parking lot in the courtyard near the hotel, an important plus has also disappeared. Also the free coffee in the small lobby was gone. Sometimes there were still eggs.

在我們探索柏林的同時，在這裡住了4晚。步行至東柏林市中心。靠近車站，步行5分鐘。 房間很小但是很緊湊。乾淨，有一些英語頻道的電視。還有德國的空中運動1和2！ 浴室是5星級。降雨淋浴和地板下供暖！ 床很舒服，但是cld可以用更好的枕頭：-/ 早餐很好，有新鮮水果，雞蛋火腿和奶酪。 強烈建議並再次使用

客觀説是我在柏林舊住的性價比很高的一個酒店。酒店的設施環境，位置都非常好，下樓就是德國廣播電視塔。，亞歷山大廣場，步行到柏林大教堂很近，距離過大景區確實非常近，很方便。出門就有公交，地鐵，出行很方便的。

這家現代酒店在各方面都值得強烈推薦。美味的自助早餐以及將早餐區劃分為較小的房間尤其令人印象深刻。服務總是很熱情而且樂於助人。飯店位於一條宜人安靜的小街上，但步行即可到達市中心，這是首屈一指的。我們會回來的！

參觀我們的女兒時住在這裏,從字面上來說,距離U Bahn車站幾步之遙,所以不能再方便了。工作人員非常樂於助人,專業,24小時接待。您有進入房間的密碼,很棒,所以沒有鑰匙或卡片可以丟失!我們的房間一塵不染,牀上有質量很好的牀單。房間很溫暖,外面是-6 C,但我們也可以打開窗戶呼吸新鮮空氣,我們喜歡,因爲很多酒店不允許這樣做。我們沒有吃早餐,所以不能對此發表評論,但有小吃和飲料如果你需要,可以在接待處購買。當我們訪問時,一定會再次入住。

Everything without a problem. Good breakfast. Elevator. Only a few parking spaces. You can park on the street. Pleasant surroundings of single-family houses. Perfect for a short stay. Quiet, no parties.

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

I loved this hotel at first sight ! BIg and clean rooms with a fantastic breakfast ! i missed sauna but friends of mine confirm me that they spend there a great time ! Be there during an event has been really pleasant ! Well served with taxi due to far distance from city center.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.