柏林The Poetry Project附近酒店

親愛的讀者或旅客，請注意透過 ************ 預訂 Hotel Flower's Berlin by Limehome 的旅客！ 我寫這封信的目的是為了分享我在2022 年11 月23 日透過************ 預訂此飯店的經驗，我的妻子名叫Vaso M，預訂ID 為2407.416. 2。至2022 年11 月27 日入住雙人房，根據我收到的確認訊息，預訂4 天住宿的價格為300.60 歐元。 22 年 10 月 9 日深夜，飯店透過 *********** 發送了一封電子郵件，表示他們的系統出現錯誤，他們非常抱歉，這不是我想要的價格。但他們會盡快透過Booking 通知我們。 com 的價格。 2022年9月11日早上，我立即聯繫了***********的支援部門尋求解決方案，因為我不會突然因為「系統錯誤」而必須支付雙倍價格。當然，該員工向我道歉，並向我保證他們會調查此事，並且他理解我等等，他會將此事發回酒店，看看他們能做些什麼。當然什麼也沒發生，在 2022 年 9 月 11 日中午，他們只是告訴我，要么我接受 10% 折扣的新價格（我以 300,60 歐元預訂的房間為 670 歐元），要么我的預訂將正如他們通知我的那樣被取消（無需取消費用）。我的預訂有彈性的取消政策，所以他們沒有幫我一個忙！於是我再次撥打************服務。打電話的員工一遍又一遍地告訴我同樣的事情，沒有什麼可以做，要么我接受這個價格，要么他們將取消我的預訂，當然他們在我們談話後就這樣做了。所以簡單地說，這就是所謂的勒索…在談話結束時，************員工對我非常粗魯和緊張，因為我問了她一些有關政策等的簡單問題，而她無法給我一個正確的答案。 對他們（酒店和************）來說不幸的是，我在旅遊業工作，我知道如何處理這種情況，作為經理，當我們犯錯時，我們會承擔責任並我們不會把責任推給沒有做錯的顧客 ！這是我在入住之前從這家酒店以及他們的客戶服務（酒店和預訂）獲得的經驗，我想與大家分享。 P.S：我有所有以下對話的所有必要文件！ 科斯塔斯

Very central location. Some nice bars and restaurants within walking distance and of course very near the bus, tram stops and train station for onward travel. The hotel itself is so nice, our room was set out very well and was really clean. We loved the small kitchen area with everything available if you opted to cook for yourself. Perfect for preparing a light breakfast as the hotel do not supply this as an option. Loved the comfort of the room with the large bed, with soft fresh linen and comfortable pillows. The rainfall shower was blissful and really helped to cool down and relax after the long days spent enjoying Berlin and all the sights and sounds. Staff at the hotel were so nice, friendly , informative and at hand for any additional help that may be needed. The front desk is not available overnight but Lux has a sister hotel which can step in to assist if really needed. Loved the privacy option with this hotel, rooms are cleaned after the second day of your stay and it is up to you to decide if you need housekeeping services. Afterall when you're on holiday who needs to be waking up too early every morning, especially after long nights.

離柏林電視塔大概1.5km，看到電視塔就能找到酒店，亞歷山大廣場火車站大概1km。經濟快捷型酒店，酒店樓下附近沒怎麼逛感覺也沒什麼店基本都是酒店，都去一公裡外的亞歷山大廣場附近了。房間不大，吃了大概五百米遠的一家巴伐利亞啤酒屋，生意很好

I really liked this little boutique hotel. It was very, very clean and EXTREMELY quiet!!!!! I ABSOLUTELY LOVE PEACE AND QUIET at a hotel, which is difficult to have. The room was classic European; quaint, small and was very clean - no dust anywhere and I appreciate that. The windows in the room REALLY kept any outside noise out. I thought there were birds in the area because I couldn't hear them! When opened the windows, I heard them. That's just how good they were at keeping the noise out. I did LOVE the church bells however. I opened the windows and recorded them when I could, they sounded so pretty. The water was wonderfully hot and the the spray was strong and felt so good against my skin. The water was soft and didn't dry my skin out like the water in the area I live in in the states. The hotel staff was very courteous and always kind. I am American and am HIGHLY fond of European breakfast! The breakfast here did not disappoint to me. The beds were lovely and just the right amount of firmness for me. I would definitely stay here again. The chocolate croissants were to die for! I hate I missed them on my last day.

The hotel is clean, modern and well-staffed. What was missing for us was warmth and the expected level of hospitality. During our 5-day stay, nobody ever said hello, goodbye or communicated in any manner unless we asked a direct question. When I checked out, the only thing the receptionist said was to remind me I had borrowed an electrical adaptor and to return it. I travel frequently and expect hotels to be warm and welcoming. Also, when I checked in I was given no hotel information other than the E25 breakfast hours. I'm sure it's wonderful, but I since only have coffee, there is no reason to pay 25 euros. Because we didn't go to breakfast and the receptionist didn't tell us, we missed many features of the hotel we might have enjoyed. To further our disappointing stay, there was no printed hotel info in our room other than a book about the featured artist. I hate QR codes, but when I scanned the hotel's, it gave sp**** information. The hotel lobby isn't welcoming and I didn't go to the bar until my last night so was unaware of all the things Art'otel would have liked me to know. The magazine was interesting and beautiful. Why isn't there a copy in guest rooms? The local information and maps were available in the breakfast area, but we didn't go there and weren't offered them by hotel staff. One of the reasons I chose the hotel was the pictures of beautiful bathrooms with tubs. Sadly, the website fails to mention that tubs are only available in expensive suites. Our visit, while nice, was overpriced. We paid for hospitality and a good room, but only the room was up to the expected standards. Very disappointing.

Das Hotel wirbt als IBIS Potsdamerplatz, hat aber rein gar nichts damit zu tun. Ca. 1200m entfernt, also näher am Checkpoint Charlie als am Potsdamer Platz. Ärgerlich war das, weil ich eine schwere Unfallverletzung habe und mich echt quälen musste, die 1200m mit Gepäck zu laufen.. Dafür können die Mitarbeiter im Hotel nichts. Sie waren allesamt freundlich und bemüht. Das Hotel ist sehr sauber, die Zimmer sind schlicht. Ist eben ein ”Budget” Hotel. Dafür war aber alles i.O. Das Frühstück ist preiswert und lecker, allerdings nicht besonders umfangreich. Für den Preis angemessen. Vom Hotel kommt man mit der S-Bahn gut weg und überall hin. Berlin eben.

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

我總是在媽媽拜訪柏林時為她預訂這家酒店，它靠近不錯的商店和咖啡館，並且在不錯的地區。工作人員非常樂於助人，第二天還會打印她的登機證。她通常不預訂早餐，因此無法對此發表評論。

I loved this hotel at first sight ! BIg and clean rooms with a fantastic breakfast ! i missed sauna but friends of mine confirm me that they spend there a great time ! Be there during an event has been really pleasant ! Well served with taxi due to far distance from city center.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.