【2025年】克魯皇家酒店 - 輝煌精選 - 由 OYO 支援 評價・真實住客意見評論及評分

Sooooo, I’m gutted to be only giving this hotel 3 stars. The hotel itself is nice, super clean and the staff (in particular Hari) are friendly and nice ! The reason for 3 stars, is simply down to the fact that it was a heatwave yesterday and I had no fan in my room and honestly had the worst sleep of my entire life. The reason this is disappointing and frustrating, is due to the fact that some rooms were provided with a fan and when I asked I was told there were not any left. I think if you are going to provide some bedrooms with a fan, this should be available to EVERY paying guest. (I am aware some rooms had a fan as my friend had one). Leaving there this morning exhausted, grumpy and frustrated was not how I wanted to feel leaving the hotel. I am unsure if I would return to be honest, never say never, but this has put me off a little. There is a pay and display car park behind the hotel, but you do not need to pay as you enter your car reg when you get to reception.

I had booked a room for my self and my son to break up a drive from Holyhead to Bucks. So I had booked a double room just for one night. The place is dilapidated and most it was unclear of it was dirty, worn or both. We checked in, went to the room, and as we walked it was very clearly not a modern, or modernised hotel. Anyway, in the room the first thing I did was check the sheets, and they was obviously stained. As I had to repark the car, I left my son in the room and looked for and booked into an alternative hotel.

I parked in teh hotel car park which is managed under parking eye. There was a faulty ticket machine so I paid twice to avoid fine. Contacted parking eye who confirmed The Royal Hotel take all revenue. Contacted hotel 3 times and to date not received a response - very poor business response to a straight forward request for a ticket refund !

My wife and I stayed one night in a double bedroom on the first floor of this large hotel. Good sized room, nicely decorated with good quality furniture, however the loud heavy base themed music from the ground floor bar can be heard on the floors above the bar. The management of the building appear to trying to promote a high energy Sports and Music Bar at a cost to the hotel guests. The hotel is conveniently located within easy walking distance of Crewe railway station and on a main road so expect road traffic noise as well as loud music. It's a low priced hotel option, but don't expect a good night's sleep.

Stayed for one night out of a booked 14 nights for work. Despite all the below problems the hotel have kept the full cost of 14 nights, and refuse to answer my emails. Issues documented were; • No WI-FI which Alex would need to send the daily report and to communicate with the office/ home • Shower head was broken and wouldn’t stay in the holder without falling (see end of the video clip) • No water pressure in the shower and the temperature was freezing or boiling • Shower was also leaking as per the photo • No aircon as advertised • Room was not very clean • No evening meal available (see extract taken from their website saying the kitchen is open 5-8pm)  They were happy to take the £25 per day for an evening meal and get it from the kebab shop across the road.  Offered alcohol as a substitute for the £25 per day.