【2025年】聖安妮服務住宿酒店 評價・真實住客意見評論及評分

在trip上預訂，入住當日，正開心購物時，被告知酒店房間已滿，然後安排到一間遙遠的酒店。 這類型酒店應僅慎房間數量，滿了又給人預訂，當日才告知，十分誤人時間又影響旅遊心情。

We had a really poor experience here last weekend. We have outlined our experience below but the main complaints are: 1. Initially unable to enter the property 2. Our room already occupied meaning we were unable to stay at the property 3. Significant safety concerns Issue 1: Initially unable to enter the property We arrived at St Anne’s at 5pm, having received multiple emails from the property about the check-in process. The process of receiving 2 x entry codes (one for the outer door and one for the bedroom door) seemed overly-complicated, but this wasn’t an issue if we were able to enter ok. Unfortunately, on arrival we were unable to enter the front door – the lock (which requires you to hold your hand against it and then press digital numbers) was not responding to our touch, so we couldn’t enter. There was another couple arriving at the same time who were also unable to enter. They phoned the property who told them they would need to come out to take a look at it and would be ‘about an hour’. We then had to kill an hour’s time waiting, and drove to the nearby shopping centre to do so. So this was the first of our issues. Issue 2: Our room already occupied meaning we were unable to stay at the property with no alternative provided We returned to the property at around 6.45. The front door entry issue appeared to have been fixed and we entered the building (although it still wasn’t easy and took a few attempts). Following the instructions provided in the email, we went to Room 3 and entered the code provided. On entering the room, the light was on, the bed was unmade and there were suitcases and personal belongings (including an expensive Louis Vuitton bag) already in the room. Clearly, the room was already occupied and we could not stay in it. Luckily the people were not in the room, as it could have created a difficult atmosphere. Our immediate thought was that we had been sent the wrong email. An earlier email (at the booking stage) said we had booked Room 4, so we assumed we just needed to be sent Room 4 details instead. So, at 18.50, we phoned the customer service number provided for short stays and a male took our call. He had no idea what had happened and despite some efforts to resolve the situation, was ultimately of no help at all. From the outset he was quite flustered and took some time to get the information up on ‘the app’. When he managed that, he confirmed that we should have been in Room 3 (so our thought that the wrong email had been sent and we were meant to be in Room 4 was incorrect). He then said he would need to load up his computer to look into it further and would call us back. We patiently waited for 18 minutes for a call back and got nothing, so we phoned the number again. Again he answered and he said he had “tried to call his boss six times” and had got no response so had no idea what had happened. He suggested that the previous occupants had stayed a night extra but then also confirm