柏林Ampelmann Shop im Hauptbahnhof附近酒店

Fijne locatie en aardige personeel was alleen beetje te stoffig in de kamer

內部相當不錯,絕對值得4星級。 我預訂了一個不可退款的單人間,住了兩晚,很乾淨。所有需要的東西都在那裏。 我不得不承認兩個缺陷: 1、前台友好小姐從系統獲取信息錯誤,所以我不得不在現場支付第二次(預付在trip.com)。 謝天謝地,夜班經理想出了辦法,把錢退給了我,然後才訂好。 2.我之所以選擇這家酒店,僅僅是因爲早上有大型游泳池游泳。不幸的是,友好的女士(第一次聯繫人)告訴我,到達當天游泳池關閉,但我可以免費使用溫泉。它應該在第二天開放,所以我可以做我的早晨游泳。 第二天早上在溫泉他們告訴我,游泳池今天仍然因爲維護原因不會開放。 這兩個話題都花了我將近一個小時,浪費客戶時間是沒有的...

Even if it is far away from center of town, the hotel is well deserved by public transportation, and it offers excellent services - clean and spatious rooms, parking, nice restaurant with a lot of food variety & tasty, conferences rooms.

剛剛在這家酒店住了五晚,體驗很好。工作人員對週邊地區和柏林都非常瞭解。我的房間很棒,早餐也很棒。行政酒廊儲備充足,工作人員樂於助人。強烈推薦這家位於市中心的酒店,供您下次訪問。

這家現代酒店在各方面都值得強烈推薦。美味的自助早餐以及將早餐區劃分為較小的房間尤其令人印象深刻。服務總是很熱情而且樂於助人。飯店位於一條宜人安靜的小街上，但步行即可到達市中心，這是首屈一指的。我們會回來的！

The hotel is clean, modern and well-staffed. What was missing for us was warmth and the expected level of hospitality. During our 5-day stay, nobody ever said hello, goodbye or communicated in any manner unless we asked a direct question. When I checked out, the only thing the receptionist said was to remind me I had borrowed an electrical adaptor and to return it. I travel frequently and expect hotels to be warm and welcoming. Also, when I checked in I was given no hotel information other than the E25 breakfast hours. I'm sure it's wonderful, but I since only have coffee, there is no reason to pay 25 euros. Because we didn't go to breakfast and the receptionist didn't tell us, we missed many features of the hotel we might have enjoyed. To further our disappointing stay, there was no printed hotel info in our room other than a book about the featured artist. I hate QR codes, but when I scanned the hotel's, it gave sp**** information. The hotel lobby isn't welcoming and I didn't go to the bar until my last night so was unaware of all the things Art'otel would have liked me to know. The magazine was interesting and beautiful. Why isn't there a copy in guest rooms? The local information and maps were available in the breakfast area, but we didn't go there and weren't offered them by hotel staff. One of the reasons I chose the hotel was the pictures of beautiful bathrooms with tubs. Sadly, the website fails to mention that tubs are only available in expensive suites. Our visit, while nice, was overpriced. We paid for hospitality and a good room, but only the room was up to the expected standards. Very disappointing.

我在這裏住了兩次了,沒有重大投訴!位置很棒,就在火車站,離市中心只有兩站路。酒店還給你一張旅行通行證,在您入住期間,可在所有公共交通上使用 - 驚人!這是一個巨大的省錢項目。房間大小不錯,我們的有冰箱。窗戶打開通風很好。工作人員超級友好和樂於助人!這是性價比很高的一家很棒的酒店。我們一定會回來的!

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

I loved this hotel at first sight ! BIg and clean rooms with a fantastic breakfast ! i missed sauna but friends of mine confirm me that they spend there a great time ! Be there during an event has been really pleasant ! Well served with taxi due to far distance from city center.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.