柏林Eberhard-Alexander-Burgh-Bibliothek / Kinderbibliothek附近酒店

Runter gekommen und schmutzig. Der Aufzug ist bekritzelt und die Zimmer verdreckt. WLAN Passwort funktioniert nicht. Personal ist fast nur da. Sogar die Fenster am Eingang des Hotels sind so verdreckt, dass sie wahrscheinlich zum letzten Mal vor Corona geputzt wurden.

跟圖片完全不一樣。checkin按照Booking.com-到20:00了,但是到了之後我們不得不打個德國號碼,誰告訴我們可以使用什麼房間。這多奇怪啊!我們不得不讓一些在酒店周圍窺探的人,得到這個信息。到處都是年輕“嚇人”的傢伙,他們躲在車裏抽菸,坐在車裏。這可不太舒服。他們不會說德語!電梯壞了。窗戶因爲把手不見了而無法關閉。沒有關於停車的信息,即使我們要求停車位 - 我整晚都沒睡,因爲我把車停在草地上時,車周圍潛伏着這些人。早餐是“可以的”,但並不真正值這個價。總之,非常糟糕的酒店體驗,特別是與孩子一起旅行。我永遠不會向其他人推薦這家酒店!!永遠不會!!!!!

這家酒店非常超值,在一個相當安靜的街區,步行五分鐘左右到最近的地鐵,從亞歷山大廣場到U8只有四站,從火車到機場一站。附近有很多不錯的小肉串店和咖啡館。工作人員很友好,樂於助人,房間乾淨寬敞。我肯定會再次入住這裏。

I chose this hotel as I was touring Berlin with a friend for a few days, but he was arriving a couple of days later than me. This proved to be a great option in terms of budget, distance from the city centre and proximity to public transport. Once you come up the steps from the U-Bahn at Siemenssdamm, it’s immediately to your right. The member of staff in the reception was warm and friendly and spoke very good English as my German is not very good after studying it a little at school 25 years ago. The room was large, very clean, and well-equipped. It was too warm for me, and turning the air con down didn’t help, but the window opens very wide. The bathroom also had a bath which was a bonus. The bed is firm which I really enjoyed, but I appreciate that won’t be to everyone’s liking. I’m sure I requested the room not to be serviced but the maid had been in every day. I didn’t use the TV but the Wi-Fi was a little patchy and slow at times. There is plenty of plug sockets including one near the bed. There was a soft light on the floor lamp and a desk lamp which was great. I had the buffet breakfast one morning, which had a great and varied selection of hot and cold food, this included cereals, bread, cold meats, cheeses, eggs, sausages, fresh juice, tea, and coffee. There is a supermarket across the road open till 10 pm, which was handy to get food for dinner. Yeah, it is quiet, and felt safe. I couldn’t hear any noise from any adjacent rooms. If I’m visiting Berlin in the future on my own, I will probably stay here again.

這不是我第一次入住柏林A&O酒店,也是大流行之前和之後就到過,這段時間服務質量穩定,不錯工作人員相當友好,及時地幫助您解決任何可能存在的問題。有時事情並不如預期的那樣工作(咖啡機,無接觸購買),但他們將保證您的住宿是順利的。早餐豐富,提供多種選擇。我只希望咖啡可以更好,但總的來說還不錯。此外,除了窗簾提供的房間,或許房間還可以有一些令人振奮的顏色。我最喜歡這個旅舍的一致性原則和事實,你會發現所有你需要一個良好的住宿,甚至組織!

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

我和可愛的女兒去這家酒店度假了一週中。有了UBER,到酒店大概要10歐元。入住很順利,桌子後面的老人不太友好,但相當高效,這很好。我們支付了旅遊稅,併爲我們的房間買了一把房間鑰匙。我們在網上支付了大約80歐元一晚,我們有一個房間,後面有三張牀。房間乾淨簡單。一張桌子,帶大屏幕電視,一個淋浴房,帶廁所和洗臉盆。淋浴還可以,但我們不喜歡淋浴簾。另外,水大概會暖和五分鐘,但對我們來說並不會感到困擾。每天用新的亞麻布和毛巾清潔。早上可以吃早餐,但必須付錢。我們沒用,酒店就在柏林市中心靠近庫爾弗斯坦斯特拉塞和大壩附近,很方便,離U-Bahn和巴士也很近。