柏林Hexengarten - Kräutergarten des Mittelalters附近酒店

公寓真的非常乾淨，維護得很好，而且非常新，沒有其他方式可以說。然而，如果您遇到問題，沒有接待處的概念意味著沒有人可以聯繫，就像辦理入住一樣，一切都非常複雜和煩人，而且您無法透過電話號碼聯繫到任何人。就我個人而言，我以後更喜歡有聯絡人和接待處的酒店，因為我不想在度假時遇到任何麻煩，但正如我所說，房間真的很好👌🏻

我和可愛的女兒去這家酒店度假了一週中。有了UBER,到酒店大概要10歐元。入住很順利,桌子後面的老人不太友好,但相當高效,這很好。我們支付了旅遊稅,併爲我們的房間買了一把房間鑰匙。我們在網上支付了大約80歐元一晚,我們有一個房間,後面有三張牀。房間乾淨簡單。一張桌子,帶大屏幕電視,一個淋浴房,帶廁所和洗臉盆。淋浴還可以,但我們不喜歡淋浴簾。另外,水大概會暖和五分鐘,但對我們來說並不會感到困擾。每天用新的亞麻布和毛巾清潔。早上可以吃早餐,但必須付錢。我們沒用,酒店就在柏林市中心靠近庫爾弗斯坦斯特拉塞和大壩附近,很方便,離U-Bahn和巴士也很近。

Das Hotel wirbt als IBIS Potsdamerplatz, hat aber rein gar nichts damit zu tun. Ca. 1200m entfernt, also näher am Checkpoint Charlie als am Potsdamer Platz. Ärgerlich war das, weil ich eine schwere Unfallverletzung habe und mich echt quälen musste, die 1200m mit Gepäck zu laufen.. Dafür können die Mitarbeiter im Hotel nichts. Sie waren allesamt freundlich und bemüht. Das Hotel ist sehr sauber, die Zimmer sind schlicht. Ist eben ein ”Budget” Hotel. Dafür war aber alles i.O. Das Frühstück ist preiswert und lecker, allerdings nicht besonders umfangreich. Für den Preis angemessen. Vom Hotel kommt man mit der S-Bahn gut weg und überall hin. Berlin eben.

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

The hotel is clean, modern and well-staffed. What was missing for us was warmth and the expected level of hospitality. During our 5-day stay, nobody ever said hello, goodbye or communicated in any manner unless we asked a direct question. When I checked out, the only thing the receptionist said was to remind me I had borrowed an electrical adaptor and to return it. I travel frequently and expect hotels to be warm and welcoming. Also, when I checked in I was given no hotel information other than the E25 breakfast hours. I'm sure it's wonderful, but I since only have coffee, there is no reason to pay 25 euros. Because we didn't go to breakfast and the receptionist didn't tell us, we missed many features of the hotel we might have enjoyed. To further our disappointing stay, there was no printed hotel info in our room other than a book about the featured artist. I hate QR codes, but when I scanned the hotel's, it gave sp**** information. The hotel lobby isn't welcoming and I didn't go to the bar until my last night so was unaware of all the things Art'otel would have liked me to know. The magazine was interesting and beautiful. Why isn't there a copy in guest rooms? The local information and maps were available in the breakfast area, but we didn't go there and weren't offered them by hotel staff. One of the reasons I chose the hotel was the pictures of beautiful bathrooms with tubs. Sadly, the website fails to mention that tubs are only available in expensive suites. Our visit, while nice, was overpriced. We paid for hospitality and a good room, but only the room was up to the expected standards. Very disappointing.

靠近電車，公共汽車，火車，自行車和現今租用的踏板車。 H 4酒店是我們計劃遠期訪問的理想基地。 在一個整潔，一塵不染的酒店住了四個晚上，並延遲退房，感覺很棒。在一張床上享受早餐（冷熱自助式），我們將在舒適的酒店酒吧度過漫長的疲憊時光。房間時尚，安靜（除了警笛聲，車站位於酒店後面，過了一會兒您再也聽不到）。床是我們有史以來最好的床之一，淋浴效果很好，房間裏的茶和咖啡，空調，迷你吧（超值）。但是，我們立即在附近找到了一家Netto商店，早餐食物很多。員工高效，儘管不如某些國家友好。衹有小問題是輕微的內務處理，已解決。酒店的絕佳選擇。

環境設施都沒得説，離機場很近，最方便的出行方式是打uber或者bolt，價格在十歐以內，哪個軟件便宜用哪個。公交就算了，時間很不準，再就是去市區不是方便。送了免費的雞尾酒，附近沒什麼吃的，除了酒店吃（選擇極少），唯一選擇是附近的一家意大利披薩，味道不錯

Stayed here for an early morning flight. I had a rental car to drop off which was handy as the hotel is not in walking distance to the terminal. It took me about 7 minutes to drive there. I am told there is a shuttle bus service. The room was very clean and well sound proofed. Bathroom was small but adequate. I did not like the plastic bed sheet to protect the mattress. Check-in was easy and prepay, so no hassle in the morning. Did not have any food so can´t comment. Parked outside the hotel but possibly in a tow-away area. I was lucky though. The area has the feel of a construction site but this will change soon, I am sure. Would go again if the price was much lower than for the hotels directly at the terminal.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.