擁有絕美景色的杭州被譽為「人間天堂」，西湖美景每年都吸引無數旅客慕名而來。而作為交通樞紐的杭州東站，無論是高鐵、地鐵、火車或巴士，交通網絡都非常完善，方便旅客規劃行程。Trip.com 為你整合了杭州東站的設施介紹及各類交通路線，幫你輕鬆展開杭州自由行！
杭州東站 | 簡介
杭州東站位於杭州市上城區，自 1992 年啟用至今，經歷多次擴建，已升級為現代化的大型車站。總面積達 32 萬平方米，設有 15 個站台及 30 條到發線，2019 年客流量超過 7195 萬人次，是浙江省的重要交通樞紐之一。
杭州東站集鐵路、高鐵、地鐵、長途巴士及市區巴士於一體，通達多個方向，包括滬昆高鐵、寧杭高鐵及杭甬高鐵等主要路線，未來更預計加入規劃中的滬杭磁浮列車，屆時往返上海將更加快捷方便。至於市內交通，杭州東站連接多條地鐵線路，包括 1、4、6、19 號線，覆蓋蕭山國際機場、西湖文化廣場、杭州國際博覽中心及亞運村等熱門景點或地區。
【杭州好去處】2025杭州商場盤點！吃喝玩樂一應俱全
杭州的商場是當地人週末的熱門去處，無論是炎熱的夏天還是陰雨綿綿的日子，商場內的冷氣和舒適環境總是吸引著人們前往。杭州的大型商場種類繁多，各具特色，讓人流連忘返。這次特別推薦幾間位於地鐵沿線的大型商場，交通便利，集購物、美食、娛樂於一體，擁有各式各樣的商舖、餐廳和娛樂設施，適合與家人朋友一同前來享受美好時光。無論是短暫的休閒時光還是全日的購物之旅，這些商場都能滿足不同需求。
December 18, 2025
【杭州景點】2025不可錯過的絕美杭州夜景體驗！附詳細位址、遊玩指南
夜幕降臨，杭州這座充滿詩意與浪漫的城市在燈光的映襯下煥發出別樣的魅力。無論是西湖上的點點燈火，還是錢塘江畔的現代燈光秀，杭州的夜景總能讓人流連忘返。漫步于古色古香的塘棲古鎮，或是在京杭大運河上感受歷史的迴響，夜晚的杭州既有江南水鄉的溫婉，又不乏現代都市的活力。夜遊杭州，不僅是一場視覺盛宴，更是一次深入瞭解這座城市文化與歷史的絕佳旅程。讓我們一同探索杭州夜色中的璀璨與寧靜，感受這座城市的無盡魅力。
October 10, 2024
【杭州美食攻略】2025杭州5大美食推薦，探索正宗杭幫菜！附餐廳指南
杭州美食以獨特的杭幫菜和江南風味聞名，吸引著全球遊客前來探索。品嘗經典的西湖醋魚和東坡肉，可以體驗到這座城市的傳統魅力。龍井蝦仁和片兒川面等地道菜肴，將杭州的文化與風味完美結合。此外，蔥包檜、小籠包等小吃更是街頭巷尾的美食亮點。今天就為你盤點了杭州絕對不可錯過的美食和餐廳，快收藏！
October 10, 2024
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杭州東站 | 購票方法
購買杭州東站車票，旅客可以選擇多種方式，其中包括線下購買，也就是親自到車站的售票窗口或自動售票機進行購票。以下是幾種購買車票的方式：
- 車站售票窗口：可以直接前往杭州東站的售票窗口，提供您的目的地、出行時間等訊息，與售票員交後購買車票
- 自動售票機：杭州東站內有多台自動售票機，旅客可以根據屏幕指示自行操作購票
- 網上預訂：旅客可以通過中國鐵路客票網上預訂系統（12306 網站或其手機應用程序）進行線上購票，推介使用 Trip.com 購買上海虹橋站車票
- 代售點：在杭州市內有許多指定的鐵路客票代售點，可以購買杭州東站的車票
注意事項👀
- 部分售票窗口和自動售票機支持手機支付，如 WeChat Pay、AliPay（內地版）等
- 購買車票時，需要準備有效的身份證明文件，如回鄉證、中國內地居住證等有效證件，因為在中國購買高鐵票需要實名制
- 建議提前規劃行程並及時購票，尤其是在旅遊旺季或節假日期間，車票可能會比較緊張。如果選擇線下購票，為了節省時間，最好錯開高峰時段前往車站
推介經 Trip.com 購買杭州東站車票👏
推介透過 Trip.com 購買平價中國內地高鐵票，Trip.com 是官方指定代理，幫助大家免排隊、免認證。除此之外，經 Trip.com 預訂高鐵車票還有不同優勢，手機 App 實時查看高鐵車票供應，3 分鐘即訂高鐵票；可以在 60 日內預約搶票﹐不成功不收費等優勢。經 Trip.com 購票，方便各位更輕鬆更簡單高鐵遊。
同時，Trip.com 隨時準備應對突發狀況！外出遇到問題不用慌張，Trip.com 專門的客戶支援團隊每天 24 小時為您提供最佳支援和解決方案。支援的語言包括粵語、英語和韓語等多種語言。不僅僅是訂購高鐵票，Trip.com 客服團隊致力於解決您所有的旅行問題！💪💪💪
✨更多訂購內地平價火車票攻略可以查看✨
杭州東站 | 高鐵路線介紹
每日火車班次和票價可能會根據季節和特定日期有所變動，最新消息需參考官方售票網站或 12306 手機 App。
高鐵路線 | 目的地 | 預估車程 | 票價（港幣）* |
|---|---|---|---|
寧杭高速鐵路 | 約 1 小時起 | HK$130 起 | |
滬昆高速鐵路 | 約 45 分鐘起 | HK$46 起 | |
約 10 小時 50 分起 | HK$900 起 | ||
杭甬高速鐵路 | 約 49 分鐘起 | HK$64 起 | |
滬杭高速鐵路 | 約 45 分鐘起 | HK$46 起 |
💡 *以上為概算票價，實際班次及價格會因應季節或特定日期有所變動，出發前建議查閱中國鐵路官方平台或 12306 App，亦可使用 Trip.com 隨時查看最新票價及預訂。
杭州東站 | 火車路線介紹
除了高鐵班次外，杭州東站亦有多條普通火車（即普速列車）路線，主要以滬昆線為主，可前往九江、廈門北、贛州、海南、無錫等多個城市。
另外，部分普速列車亦會停靠杭州南站，如果你住的地方比較接近杭州南站，也可以考慮從那裡上車，會更加方便。
杭州東站 | 車站設施
- 旅客服務中心：提供旅遊資訊查詢、失物認領、有償行李搬運服務，以及輪椅或嬰兒車借用等貼心服務，照顧你旅途上的各種需要。
- 商業設施：站內設有多間餐廳、便利店和紀念品商店，無論是想快速用餐或買點伴手禮都非常方便。
- 免二次安檢通道：從高鐵轉乘地鐵時可使用「免二次安檢」通道，大大節省時間，讓你的轉乘更輕鬆順暢。
- 自助售票機：站內設有超過 50 部自助售票機，無論購票或取票都簡單快捷，省時又方便。
杭州東站 | 交通攻略
地鐵
杭州東站共有 4 條地鐵路線途經，包括地鐵 1、4、6、19 號線。不但覆蓋多個熱門景點，更可直達蕭山國際機場，無論是前往市中心觀光或趕搭航班，都十分方便快捷。
路線 | 出發地 | 抵達地 | 沿途重要站點 |
地鐵 1 號線 | 湘湖站 | 蕭山國際機場站 | 西湖文化廣場、西湖景區、杭州汽車客運中心站、杭州大會展中心、杭州蕭山國際機場 |
地鐵 4 號線 | 浦沿站 | 池華街站 | 市民中心、西湖景區、彭埠 |
地鐵 6 號線 | 枸桔弄站 | 桂花西路站 / 雙浦站 | 亞運村、杭州國際博覽中心、杭州奧體中心、宋城景區、杭州野生動物世界 |
地鐵 19 號線 | 苕溪站 | 永盛路站 | 杭州蕭山國際機場、西湖文化廣場、西溪濕地、杭州西站 |
🚃杭州地鐵全路線圖：
的士
如果預算較充裕或行李較多，旅客亦可考慮於杭州東站直接乘搭的士，令行程更具彈性且更便利。杭州東站的 B1 出站層設有的士候客區，位於到達大堂南 3、北 1 號口，旅客無需離開車站即可轉乘的士。杭州大部分的士均採用跳錶收費，並普遍接受支付寶付款。
巴士
杭州東站擁有超過 30 條巴士路線，交通網絡四通八達，方便旅客前往地鐵未覆蓋的地區。巴士候車月台分布於東廣場的 1 至 9 號月台，以及西廣場的 1 至 8 號月台，部分路線更設有深夜班次，即使深夜抵達也能順利前往市區，是不少旅客在杭州市內移動的理想選擇。
長途巴士
如旅客計劃前往杭州郊區或其他城市，亦可考慮在杭州東站搭乘長途巴士，實現跨區域出行。長途巴士乘車處設於東廣場，提供前往千島湖、烏鎮、湖州、上海總站、桐廬、開化等多個景點及城市的班次。票價約為人民幣 13 至 121 元，視乎路線與目的地而異。詳細路線資訊可參考杭州東站官方網站。
杭州其他重要火車站
除了杭州東站是杭州的主要交通樞紐外，杭州站、杭州西站及杭州南站亦共同組成覆蓋整個市區的大型鐵路交通網絡，讓旅客出行更加靈活便捷。
杭州站
- 地點：上城區
- 功能：為中國「八縱八橫」高速鐵路網絡之一，主要連接滬昆鐵路、杭篤鐵路及宣杭鐵路。
- 與杭州東站的關係：功能互補，杭州站以普通列車為主，而杭州東站則負責更多高鐵及多樣化路線的運輸需求。
杭州西站
- 地點：餘杭區
- 功能：連接合杭高速鐵路與杭溫高速鐵路，是「軌道上的長三角」重要節點，同時也是杭州亞運期間的重要交通配套設施之一。
- 與杭州東站的關係：同樣屬於功能互補型車站，提升整體運輸效率，分流旅客人流。
杭州南站
- 地點：蕭山區
- 功能：鄰近蕭山火車站，路線包括滬昆鐵路、滬昆高速鐵路、杭黃高速鐵路及紹興市域鐵路城際線。
- 與杭州東站的關係：作為杭州東站及杭州站的補充，分擔兩站的運輸壓力，提升整體通行效率。
杭州酒店推介
5 star
Excellent10891 Reviews
West Lake Lakeside Area Hangzhou|2.61km from downtown
Staying at the Grand Metropark Hotel, you can feel their sincerity right from breakfast! The wide variety of dishes is just standard practice, offering both Chinese and Western buffets. You'll find authentic Hangzhou Pian'er Chuan noodles, exquisite local Hangzhou snacks, and various Western-style meals, ensuring a daily culinary delight. The hotel's location is superb, making it very convenient to visit West Lake and Hefang Street. The rooms are cozy and elegant, and the service, especially from Xiao Dai, is thoughtful and attentive, making the entire stay from check-in to check-out comfortable. This level of quality truly makes it a top choice for a visit to Hangzhou.FromPHP 2,766
Very Good11946 Reviews
Wulin Square Area Hangzhou|1.39km from downtown
The hotel's location is super convenient for getting around, really close to the subway station. We were just a few stops away from West Lake and Wulin Night Market. The front desk staff were excellent – friendly, polite, and very professional at resolving any issues. One of the ladies at the front desk even recommended a fantastic restaurant right in front of the hotel, Xin Zhou Ji. The food was delicious, the ambiance great, and the service top-notch; we ended up eating there twice! Breakfast is served on the first floor, which is very handy, and the menu changes daily. Their noodles and wontons were particularly tasty, and there was a wide variety of options. The breakfast staff were also very courteous. The room itself was clean and comfortable. I'd definitely recommend this hotel to friends visiting Hangzhou.FromPHP 3,723
Good5694 Reviews
West Lake Lakeside Area Hangzhou|1.32km from downtown
You can tell it's an older hotel, but the service definitely keeps up. The main draw is how convenient it is for getting around; it's very close to Beishan Street, and both bus stops and subway stations are easily accessible. Overall, it's pretty good. The breakfast was also decent. Before arriving, I added the hotel on WeChat, and Yanie upgraded me to an executive king room for free. Thumbs up!FromPHP 5,848
Very Good3792 Reviews
West Lake Lakeside Area Hangzhou|3.23km from downtown
Every year, I go to West Lake for a leisure trip, and this time I chose the Sofitel. The overall environment is comfortable, clean, and the service is excellent. Although it's by the road, the soundproofing is good. The location is superb; just go through the underpass and you're at West Lake Xintiandi. Since it's hot, I explore West Lake in the mornings and evenings to avoid the high temperatures, and spend the afternoons shopping at the mall.FromPHP 6,289
Business travel
Outstanding12105 Reviews
West Lake Lakeside Area Hangzhou|1.43km from downtown
The family room with a kids' slide is a huge plus. The breakfast was also quite varied, though the staff seemed a bit sleepy. The main entrance is incredibly hard to find; even our driver said it's the most difficult to locate around West Lake.FromPHP 3,457
Outstanding14009 Reviews
West Lake Lakeside Area Hangzhou|2.95km from downtown
Our stay here exceeded all expectations! The front desk service was friendly and efficient, and the room itself was clean and spacious. The bedding was so comfortable, we had a fantastic night's sleep. Breakfast offered a great variety and tasted delicious, and the gym was well-equipped. The location is super convenient with plenty of food and shopping options nearby. Every little detail showed thoughtful consideration, and it offers great value for money. I'll definitely be recommending this place to my friends and will choose to stay here again next time!FromPHP 1,908
Excellent23824 Reviews
West Lake Lakeside Area Hangzhou|2.52km from downtown
I frequently visit Hangzhou and was looking for a hotel with a good location. I was initially a bit worried the rooms might be old-fashioned.
However, upon arriving at the lobby, the front desk staff greeted me warmly, and I was very happy with the room and floor they assigned. The front desk also patiently explained the surrounding area, including convenient dining and shopping options. They were very friendly and helpful with many things.
The room layout was standard for a 4-star hotel, nothing out of the ordinary, but it was really clean with no strange odors. It had everything you'd expect: direct drinking water, a smart toilet, and a disinfection cabinet! I felt very comfortable staying in such a room. After a long day, it was great to come back and enjoy a relaxing hot bath!FromPHP 3,074
Outstanding7664 Reviews
West Lake Lakeside Area Hangzhou|1.7km from downtown
Every time I visit Hangzhou, I stay here, so I sincerely have a suggestion: please switch the in-room water to additive-free options, whether expensive or cheap, it doesn't matter. If you're looking for a place that offers both urban convenience and stunning lake and mountain views, Shangri-La Hotel, Hangzhou is undoubtedly an excellent choice. The hotel's location is unparalleled, truly embodying 'lakeside splendor.' Right outside, you'll find Hangzhou's most renowned commercial district, with endless shopping and dining options, and a vibrant, brightly lit atmosphere after dark. However, what's even more captivating is that with just a short walk, the hustle and bustle are left behind, and you can immerse yourself in the tranquility of 'West Lake as beautiful as a painting.'FromPHP 9,155
Family friendly
Good5630 Reviews
West Lake Lakeside Area Hangzhou|2.23km from downtown
The hotel's location is great, very convenient yet quiet, perfect for families with kids.
I had booked a room with two breakfasts, but the front desk initially told me it was only for one adult and one child, and I'd have to pay for an additional adult breakfast. After I firmly explained that ”two breakfasts” doesn't differentiate by age, the front desk then said, ”then we'll count it as two breakfasts.” This felt unfair; why did it become a concession when it was what I'd originally booked? I'd be fine paying for an extra children's meal, but the two breakfasts were part of the booking, not an extra gift from the hotel. Due to my firm stance, the front desk eventually offered a complimentary children's breakfast due to a ”communication issue.”
Back in the room, despite it being a non-smoking room, there was a strong smell of smoke. However, they quickly changed my room, and the hotel even called the next day to apologize.
While the issues were resolved reasonably well, they could have been avoided entirely, and they did add some unnecessary stress to our trip.
The food at Lakeside 28 was generally good, but the congealed hairtail dish felt like leftover braised hairtail to a local like me – it really doesn't need to be on the menu. Also, the seats near the air conditioning were very cold with strong drafts; even with a shawl, we were still freezing by the end of the meal.
For a dinner costing over 1300+ for three people, the service was still a bit subpar.FromPHP 11,653
Good4616 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|2.95km from downtown
Overall, I'm very satisfied. This long-established hotel really stands out; their service level and attention to detail are exceptional, making for a very comfortable stay. It's a民國-era (Republic of China period) garden-style hotel located right on Beishan Road by West Lake. Jewel Hill is behind it, and West Lake is directly in front, less than a five-minute walk away. Yue Fei Temple is right next door, and it's very convenient to get to Lingyin Temple and Yintai Pedestrian Street. The hotel grounds feel like a forest park – tranquil and comfortable. All the rooms maintain an old-fashioned style, and the furniture is a bit dated, but the amenities and bedding are very comfortable. The shower, in particular, has great water pressure and is nice and hot, with no leaks. The only minor drawback was that the air conditioning was a bit noisy.FromPHP 5,398
Outstanding7161 Reviews
Qianjiang New Town Hangzhou|6.64km from downtown
Intercontinental Ambassador Stay
1️⃣ Overall: 7
Worth visiting as a landmark, the building itself boasts a golden age charm from the last century. The lounge service was excellent, but everything else was just mediocre, with a strong 'old state-owned enterprise' vibe. It barely passed.
2️⃣ Public Areas: 8
Putting aside utilization, the spaciousness inside the 'globe' is quite impressive. The lobby, breakfast restaurant, and lobby bar encircle the fifth floor. Circular elements are everywhere, and the circular water feature is a great touch. Also, the InterContinental scent is surprisingly noticeable even in such a large space, which deserves praise.
3️⃣ Service: 6
The service was mediocre. The welcome speech during check-in felt rote, and when I approached the front desk, they didn't even address me. On the positive side, since I arrived quite late, they did guide me to the lobby bar for the welcome amenity and informed me about the operating hours of the various restaurants and the lounge. So, it just passed.
4️⃣ Guest Room: 5
The design is not very practical. The entryway feels a bit cramped due to the placement of the walk-in closet and the circular design, while the room itself is large but empty. The foot of the bed faces the river, and the slanted glass reflects quite a lot, making the river view less appealing to return to after taking photos.
5️⃣ Breakfast: 6
Mediocre, nothing special but not bad either. The service was good.
6️⃣ Lounge: 7
The reception staff were very enthusiastic. I missed happy hour but had afternoon tea. The offerings were quite standard, and the view was a side river view. Overall, nothing particularly appealing.
7️⃣ Location: 8
Aside from being a landmark, it's right next to a subway station, and taxis are easily accessible.FromPHP 7,880
Perfect1646 Reviews
Grand Canal Business Area Hangzhou|5.9km from downtown
Facilities: The hotel is well-equipped. The front desk is on the third floor, accessible directly from the ground floor lobby or the underground parking. Both Building 1 and Building 2 can be reached by elevator. The restaurant and gym are also on the third floor.
Room Amenities: The rooms are fully equipped with a microwave, induction hob, and refrigerator, along with a dining table and cutlery.
Cleanliness: The rooms are clean and hygienic, and the front desk, elevators, and public areas are also very clean.
Environment: The hotel is located in two high-rise buildings within a residential complex, with a good surrounding environment. The hotel interior is spacious and thoughtfully decorated. Opposite the front desk on the third floor, there is complimentary tea and a sofa area for relaxation.
Service: The service is attentive and meticulous. The front desk staff are very dedicated, and the restaurant aunties actively greeted guests, making the thoughtful service evident.FromPHP 2,424
Hot spring
Good1139 Reviews
Hangzhou|98.66km from downtown
i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time.
I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also.
I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel.
Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair.
The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner.
The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.FromPHP 7,389
Very Good1041 Reviews
Hangzhou|98.77km from downtown
I have been here several times, and each time I have a different experience, but they all have something in common: the environment is really good, and the air in the morning is especially fresh; the buffet dishes are very rich, taste very good, and even the plates are beautiful; parking is very convenient, unlike some hotels that are crowdedFromPHP 9,738
Very Good1178 Reviews
Linan Tianmushan Scenic Area Hangzhou|66.83km from downtown
Stunning architecture in a beautiful location. Wanted to try this Dusit as had stayed at the Dusit Thani in Bangkok and thought it was out of this world. Unfortunately, the same cannot be said for the one in Hangzhou. The service was not as attentive and warm and the food was definitely not in the same league, especially the breakfast - compared to Bangkok it was hugely disappointing. Drinks and cocktails selection was poor; only a gin and tonic available or two other fruit juice-based cocktails that were not very good. Had the feeling that the staff tried their best but much could be learnt from studying the exceedingly high customer service experience standards that the Bangkok Dusit holds itself to. The venue is probably the most aesthetically pleasing in the area if you want a lovely stay near the Tianmu hiking trails. However, don’t expect much in the way of a culinary experience.FromPHP 7,805
Excellent3807 Reviews
Hangzhou Paradise and Huxiang Scenic Area Hangzhou|14.87km from downtown
I really enjoyed my stay here. The location was stunning and the style if the hotel was like no other. The room was clean and modern, view was terrific. Breakfast had huge variety and was very tasty. Staff was friendly and they even prepared a cake for my gf’s birthday.
My only real complaint with this hotel is their amenities or rather lack there of. The whole point of amenities is for them to be included but requiring us to pay to use the mahjong room or the pool table feels a bit petty especially when you are paying a premium to stay here. Maybe people who are quite well off dont have an issue paying for these aspects but as a hard working middle class person it feels like a money grab.FromPHP 8,080
Gym
Outstanding7808 Reviews
Hangzhou Railway Station Area Hangzhou|4.09km from downtown
The location is great: one minute walking distance to Hangzhou Railway Station and to Chengzhan metro station, one metro station away (Ding’an Road) from the historic pedestrian Zhongshan Road and Hefang Street, 2 metro stations away (Longxiangqiao) from the West Lake scenery and shore, several restaurants, cafes, and corner/convenience shops within 1 minutes walking… Quite room with a comfortable bed and an open view, iron, ironing board and safe in the room, a smal fruit and soda basket was delivered to the room the first evening, nice breakfast, fast check-in and check-out… I highly recommend this hotel for both business and private trips.FromPHP 2,741
Excellent1684 Reviews
Huanglong Sports Centre Hangzhou|4.21km from downtown
The room was clean and tidy, and the staff were incredibly friendly! There's a coffee machine in the lobby, and they have different snacks and fruits prepared daily. The breakfast selection was plentiful and very tasty! I would definitely choose to stay here again next time I'm in Hangzhou. It's not far from Tianmuli, so you can easily go there for meals.
Just a small suggestion: it would be even better if the room had a safe. Also, more options for lighting settings would be great, as the bathroom area was a bit dim, which might be a bit challenging for older guests.FromPHP 4,223
Outstanding1861 Reviews
Liangzhu Cultural Village Hangzhou|16.58km from downtown
I took my dad to the Liangzhu Ancient City Ruins Park during the May Day holiday and booked the Junlan Resort Hotel in advance. It was completely renovated and the environment was beautiful! The service was really great. Knowing that I was traveling with the elderly, Xiao Gao at the front desk specially upgraded our room and gave us a welcome drink! It is very convenient to go to the ruins park, Yu Niao Ji, and the museum near the hotel. Breakfast is from 7 to 10 o'clock, so people who sleep in don't have to worry at all, haha! Next time I come to Yuhang, I will definitely choose Junlan again. The reception service is very thoughtful!FromPHP 5,381
Excellent6657 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|4.64km from downtown
Service:
Compliments:
1. My child left a toy behind, and the hotel housekeeping staff immediately called to ask for the address to mail it back. This was very thoughtful and much appreciated. A big shout-out to the staff member that day. Our rooms were 8153 and 8156, both on the first floor.
2. Compliments to the lobby manager on the day of check-in, who helped us out. Thank you. Compliments to the male front desk staff member who checked us in that day. His explanations were thorough, and he helped us apply for a pass for the restricted driving zone the next day. Thank you. Compliments to the front desk staff member on the day of check-out. I forgot to check her name tag, but she was wearing a black or dark navy uniform, different from the other front desk staff. Thank you.
Criticisms: The concierge department handled my child's request perfunctorily. My child needed a tote bag, first asking at the front desk, where they were told to get it from the concierge. My child then ran to the concierge, who, seeing it was a child, was very dismissive and told them to go to the next counter. It turned out there was no one there at all. I was waiting for my child from a distance and witnessed the entire incident. Aren't children also hotel guests?! Seeing this, I went over to help get the tote bag, and they immediately handed me one.
The next day, at check-out, the concierge was aggressively trying to upsell to a guest nearby. The guest was clearly annoyed and trying to avoid them, but the concierge department continued their hard sell, ignoring other guests and causing a traffic jam in the driveway.
Environment: The park's ecological environment is very good, though it's a bit dim at night.
Hygiene: On the second day at check-out, the adults were fine, but the child had a mild skin allergy on their cheek and forearm.
Facilities: They are old and a bit dated, but it doesn't affect their use.
Finally, some suggestions for your hotel. I booked two rooms at 3,000 yuan per night, for a total of 6,000 yuan. The water provided is 380ml Nongfu Spring red cap (not mineral water). At this price, shouldn't we get the 550ml Changbai Snow mineral water from Nongfu Spring? At this price, the minibar still charges for items? This is an extreme example of cost-cutting. The breakfast at this price point is too ordinary; it's arguably one of the worst hotel breakfasts. The Park Hyatt next to the Oriental Pearl Tower in Shanghai, during peak holiday season, costs 2,500 yuan per night, provides 5100 Tibet Glacier mineral water (5 yuan per bottle), and the minibar is complimentary on the first night, filled with high-end snacks and drinks. Since this is the West Lake State Guest House, be more generous. Currently, it's quite embarrassing!FromPHP 13,161
Swimming pool
Excellent708 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|3.65km from downtown
I brought my mother to Hangzhou, and we chose to stay at the Four Seasons Hotel. This hotel left a very deep impression on me and created many interesting memories.
**Service:** Before arriving, I had considered canceling my Four Seasons reservation, partly because the previous hotel we stayed at was so incredibly comfortable. It had unbeatable views, excellent service, and was only a fifth of the price of the Four Seasons... Later, a Four Seasons staff member called me, rekindling my interest in the trip.
Upon arrival, the Four Seasons' service certainly did not disappoint. The lobby supervisor knelt down to speak with us (as we were seated on a low sofa) and carried our luggage all the way to our room. During our stay, they helped us book a travel photoshoot and a reservation at Jin Sha restaurant, among other services. They also drove us around the Four Seasons garden in a lovely little red car, satisfying our curiosity as guests. In the evening, when we went out, a young man from the lobby even gave me mosquito repellent and reminded us to use it. The cleaning staff were also very friendly and always accommodated our requests. Every time we returned, the room was neat and tidy, thank you all very much!
The only thing I was dissatisfied with was the 'teacher' of Song Dynasty culture. She was responsible for demonstrating tea brewing and calligraphy to guests. The hotel supervisor said this experience didn't require an appointment and was first-come, first-served. I arrived with my 70-year-old mother at 3:05 PM, and she shooed us away, saying she had an appointment at 3:30 PM... Huh? Wasn't it first-come, first-served? Why would she shoo guests away? After we insisted, she reluctantly agreed, then rushed through the demonstration in about 9 minutes. Her service attitude was a complete opposite to that of the hotel's other staff.
**Ambiance:** The environment is exquisite and clean, a luxurious blend of American and Chinese styles. We were very interested in the hotel's architecture, for example, where did those massive wooden beams come from? How were they pieced together? Unfortunately, the hotel didn't provide any related information or explanations.
**Facilities:** The use of solid marble and wood is impressive. Although built in 2010, the quality is still excellent. The rooms have smart toilets with heated seats, unlike the cold seats at the West Lake State Guest House. The bathtub is very comfortable with an integrated headrest, and dried chrysanthemum flowers are provided for bathing in the summer. The SPA facilities are very comprehensive, with a layout resembling an alchemy chamber from a cultivation novel. A small stream runs beneath thick stone slabs, with massage rooms on both sides. The heavy iron door leads to a private area complete with a toilet, shower, and hot spring pool, offering excellent privacy.
The dim sum lunch at Jin Sha restaurant, the crispy chicken, and the West Lake sweet and sour fish were especially delicious! My mother particularly loved the sweet and sour fish and even finished all the sauce.
Breakfast was decent but unremarkable. The space was too small, and the flow for getting food was very poorly designed. Everyone had to queue in the corridor to get dishes, which felt unrefined and lacked the grandeur expected of a luxury hotel. It didn't match the hotel's prestige, and I suggest improvements.
Overall, we were satisfied. If 100 is a perfect score, we'd give it a 95.FromPHP 36,035
Outstanding2499 Reviews
Xixi Wetland Park Area Hangzhou|6.57km from downtown
The hotel is tucked away deep within Xixi Paradise, offering a tranquil environment. It has that distinctive Banyan Tree serenity, with private courtyards ensuring undisturbed privacy. Breakfast is decent – nothing extraordinary in terms of variety, but all the essentials are there. The Chinese restaurant is also quite good, though the main dining hall can be a bit chilly. Room cleanliness is excellent, though it would be even better if they could eliminate the occasional drain odor from the bathroom. Service is top-notch; they constantly check if everything is alright with your stay and deliver complimentary snacks and fruit daily! It's a great hotel, keep up the good work!FromPHP 18,734
Excellent1016 Reviews
Song City/Zhuantang Town/Zhijiang Tourist Area Hangzhou|11.83km from downtown
Although this trip to Hangzhou wasn't the main focus of my journey and was originally just a stopover on my way back, it ended up being the most memorable part. It all started with a call from Trip.com. Two days before check-in, they called to ask if I was interested in a suite. I said I thought it was pretty similar to a mountain view room and I didn't really care. They then offered me a priority upgrade to a suite at no extra charge, which I happily accepted. I felt like I'd won the lottery, and honestly, I still don't quite understand how it happened.
We arrived around noon that day. The front desk lady, Miss Eva, greeted us warmly. After checking in, she showed us to the suite and gave us a brief overview of the hotel. Since it was an upgraded suite, the room was really spacious and fully equipped with a capsule coffee machine, plenty of drinks, welcome fruit, and some snacks. The suite had two bathrooms, a large reception room, and a big bathtub. The decor and layout had a very British feel. My only regret at the time was the balcony; the suite's balcony was almost completely obstructed, so we couldn't see the view outside. But we were still very content because we had originally booked only a mountain view room and now we were in a suite.
At lunchtime, we went to the hotel's Chinese restaurant. Midway through our meal, I unexpectedly received a call from the front desk saying a guest had checked out and they wanted to show us a room. Perhaps the front desk lady had noticed a hint of disappointment in me earlier when we first saw the suite. I had booked the room specifically for the balcony view, but the obstruction meant I couldn't see anything outside. So, as soon as a room with a clear balcony became available, she contacted me. I was really touched at the time. I told her we didn't have high demands, just wanted to take a few photos in the room. She patiently took us to several rooms with balconies for us to take pictures. Afterwards, she even called to inform us that they had arranged for the partition between our balcony and the adjacent one to be moved, effectively connecting them. She said we could go to the neighboring balcony to take photos, as that room would remain empty for now. I was truly shocked and incredibly satisfied with how the hotel handled it; it was beyond my expectations.
We went out later that afternoon and returned in the evening to find the air conditioning on. Later, when we had some Wi-Fi issues, I contacted the front desk. Although she might not have been the most technically proficient, she tried her best to solve the problem, working on it for a long time until the Wi-Fi was finally fixed.
The next day, we had breakfast at the hotel's Western restaurant, which had a lovely ambiance. After breakfast, we also visited the hotel's back garden, which had peacocks, black swans, and a large lawn. To sum up, I think the hotel pays great attention to detail, is very thoughtful, and the front desk service is excellent. The hotel's environment, facilities, and cleanliness are all superb. If you're visiting Hangzhou Songcheng or Jiuxi and prefer a British style, I highly recommend this hotel. I especially want to commend the front desk lady; I only know her WeChat name is Eva. If the hotel management sees this, I hope they can convey my thanks to her again.FromPHP 6,456
Excellent537 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|7.01km from downtown
## Amanfayun Stay Review
**Pros:**
* Superb location, just a 5-minute walk to Lingyin Temple/Feilai Peak, boasting unique and precious scenic resources.
* The rooms beautifully preserve the ancient village aesthetic, with wooden structures and Zen-inspired furnishings creating a serene atmosphere. The bedding comfort was also top-notch.
**Cons:**
1. **Privacy Concerns:** The hotel's pathways are open to the public, leading to numerous non-guests passing through in the mornings and evenings. Views from outside the guest rooms are only partially screened by trees, which significantly undermines Aman's core promise of 'hidden luxury and privacy.'
2. **Outdated Facilities:** The room facilities are notably old. The showerhead couldn't regulate water temperature, forcing me to take a cold shower late at night. We had to contact the front desk the following day for maintenance.
3. **Lack of Proactive Service:** For butler service, guests need to proactively request contact information, and the response mechanism for basic needs felt passive. This is a significant deviation from the 'invisible' or 'seamless' service one expects from a luxury hotel.
**Summary:**
In conclusion, while the historical charm and location are definite highlights, the lapses in privacy protection, facility maintenance, and service details fall short of 'top-tier luxury' standards. I hope the brand can better understand and address the specific needs of its core clientele.FromPHP 47,647
Breakfast
Very Good2041 Reviews
East Railway Station Area Hangzhou|6.28km from downtown
The hotel is right next to East Station, within walking distance. My friend and I arrived around midnight last night, and the front desk staff greeted us politely and proactively. Seeing how tired we were, he thoughtfully offered a free room upgrade, which was a pleasant surprise! Knowing we wouldn't have breakfast the next day, he even gave us a free breakfast voucher – an even more delightful surprise! 🙏🫶
The hotel's decor has a really high-quality feel throughout, from the lobby, hallways, and elevators to the rooms themselves, all are spacious and bright.
Every staff member we encountered greeted us proactively. Even at past midnight, they were still enthusiastic and polite when giving us directions to our room. Simply fantastic! 👏👍😊
If I need a place to stay in Hangzhou again, this will be my top choice.
Recommended rating: 🌟🌟🌟🌟🌟🌟FromPHP 1,558
Excellent3119 Reviews
Binjiang Area Hangzhou|8.67km from downtown
This was my first stay at an Atour hotel, and I'm so glad I booked it. After a long day of traveling, it was the perfect place to unwind and get some good rest. The hotel butler even contacted me in advance to ask about my preferences and sent up some fruit.
First, the soundproofing: I found it to be very quiet. I didn't hear any noise from the neighboring rooms or the hallway. It's next to a road, which is unavoidable, but they even provided earplugs.
Next, the service: It was incredibly hot during my trip to Hangzhou, so I was sweating a lot and needed to wash my clothes daily. The laundry room had long queues every night, but the staff would help wash your clothes and deliver them to your door. They mentioned sometimes working until 2 or 3 AM, which shows how hard they work.
Finally, the hygiene, facilities, and surroundings: The hotel rooms are spacious and clean, and the mattress and pillows are soft yet supportive. Within 1km, there's a Tianjie shopping mall with plenty of dining options, and you can also head to the riverside to cycle and enjoy the breeze.FromPHP 2,674
Outstanding4826 Reviews
Wulin Square Area Hangzhou|2.22km from downtown
I was incredibly satisfied with my stay at Xizi Art Hotel this time! The room design was very artistic, and the whole atmosphere was comfortable and quiet. As soon as I walked in, I felt completely relaxed. It's very close to Hangzhou East Railway Station, and getting to West Lake Culture Plaza was super convenient, making travel completely stress-free. The staff were very kind and even thoughtfully helped me replenish water and amenities in the evening, paying attention to all the small details. The bed was super comfortable, and the hot water for showering was consistently stable. Overall, the value for money is excellent. I'll definitely stay here again next time I'm in Hangzhou!FromPHP 1,658
Excellent880 Reviews
Linping New Town Hangzhou|15.81km from downtown
The elevator in the arranged room is particularly far away, but the room has fruit to send. The mattress and pillows in the room are also very comfortable to sleep. The cooperative laundry room pays attention to the washing machine cleaning. There are black fluffs on the quilt sheets, but it doesn't matter. I have cleanliness but not much. There are quite a lot of breakfast types. There are robots for takeaways that can be delivered to the room.
In addition, it is recommended that some alcohol cotton pads and disposable toilet pads be placed in the hotel room.FromPHP 2,424
常見問題
杭州東站是否有提供行李寄存服務？
是的，杭州東站內設有付費行李寄存服務，旅客可根據行李大小及寄存時間支付相應費用。部分商店及旅客服務中心亦提供短時間寄存服務，方便旅客輕便出行。從杭州東站可以搭乘地鐵前往市中心或機場嗎？
可以。杭州東站連接地鐵 1、4、6、19 號線，當中地鐵 1 號線及 4 號線可前往西湖文化廣場、武林廣場等市中心地段，而 19 號線可直達蕭山國際機場，交通非常便捷。如何查詢杭州東站列車班次及即時票價？
旅客可透過中國鐵路官方平台「12306」網站或手機 App 查詢即時班次與票價；亦可使用 Trip.com 搜尋及預訂，介面支援多種語言，更適合港人使用。